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Daily operations

Everything you need to know about how to use Gorgias on a daily basis.



8 articles

1 article
Intents & Sentiments

3 articles



When there's a new message on any live chat-type channel (chat, Instagram DMs, Messenger etc.), as well as when you're assigned a ticket, you can receive a browser notification. They are helpful to make sure that you respond to customers as soon as t

Gorgias bot

When a reply to a customer is not made by an agent through Gorgias, the sender of the message in Gorgias will be Gorgias Bot.This happens in two cases:When a reply is made via a RuleWhen a rule that sends an automatic reply to a customer is triggered