Daily operations
Everything you need to know about how to use Gorgias on a daily basis.
Categories
Articles
Join your team on Gorgias
To join your teammates in Gorgias, you’ll need to create an account. You can do this either by using the auto-join page, or by accepting an invitation sent by your Admin. If you aren’t sure which method to use, please reach out to your Gorgias Admin.
Sign in to Gorgias
You can sign into Gorgias using your email address and password or with SSO. If you’ve enabled two-factor authentication (2FA), you’ll also need a six-digit code from an authenticator app to complete your sign-in. Once you’ve created an account in Go
Gorgias Bot
When a reply to a customer is not made by an agent through Gorgias, the sender of the message in Gorgias will be Gorgias Bot.This happens in two cases:When a reply is made via a RuleWhen a rule that sends an automatic reply to a customer is triggered
Add two-factor authentication (2FA) to your Gorgias account
Two-factor authentication (2FA) is a security measure that requires a password, plus a secondary credential (usually a code from your mobile phone) to successfully verify a user’s identity. You can turn on 2FA for your Gorgias account for an addition
Search in Gorgias
There are two ways you can search in Gorgias: using the ticket search and the customer search.Anyone can use the search function, regardless of their role, and access all tickets within the search results. This is especially important with multibrand
Create filters for Gorgias Views and Advanced Search
Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for
