Daily operations
Everything you need to know about how to use Gorgias on a daily basis.
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Gorgias Bot
When a reply to a customer is not made by an agent through Gorgias, the sender of the message in Gorgias will be Gorgias Bot.This happens in two cases:When a reply is made via a RuleWhen a rule that sends an automatic reply to a customer is triggered
Add two-factor authentication (2FA) to your Gorgias account
Two-factor authentication (2FA) is a security measure that requires a password, plus a secondary credential (usually a code from your mobile phone) to successfully verify a user’s identity. You can turn on 2FA for your Gorgias account for an addition
Search in Gorgias
There are two ways you can search in Gorgias: using the ticket search and the customer search. Anyone can use the search function, regardless of their role, and access all tickets within the search results.
Create filters for Gorgias views and advanced search
Using Views and Advanced Search in Gorgias starts with understanding how attributes, operators, and values work together to create a filter. By applying multiple filters, you can build Views that display relevant tickets, or search your helpdesk for
Set your Gorgias status and availability
When working in Gorgias, updating your status is a helpful way to let your team know if you’re available to answer tickets. When automatic ticket assignment is enabled, your availability determines how tickets are assigned. There are three states to
