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Macros 101

Macros are pre-made responses you can use to respond to your customers faster. They are especially useful if a large number of your customers tend to ask similar things or comment on similar topics.How it worksMacros can perform a number of actions o

Create a macro

Macros can be created in two places: from within a ticket or from the Settings page. Steps. Steps. Here's how to create a macro:.

Macro variables

Below is a list of variables that can be inserted into macros to populate them with customer data from third-party apps.To use variables from another app, please ensure that you’ve added it as an integration first.How it worksOnce you set up a variab

Macro actions

You can enrich your Gorgias macros with actions that will trigger events inside other platforms that you have integrated. All that's left to do then is to simply apply the relevant macro on a ticket.How it worksBy default, there are a number of nativ

Macro library

This page includes a few tips on working with macros and a library of macro templates for Gorgias. These are examples of commonly used macros formatted for both email and chat.If you are interested in seeing these in action please join our live Macro

Manage macros

It is possible to manage your macros outside of your tickets too, by navigating to Settings > Macros. This will give you the ability to monitor usage in a single place while giving you the same customization abilities. You will be able to create, dup

Organize macros

You can use new options to organize your macros. We've added two new columns to the macros: Language and Tags. You also have the possibility to filter macros by the tags applied. The settings page will show all the tags that each macro applies to the

Import and export macros

You can import and export your macros via the Gorgias UI. If you navigate to your Settings Tab and then the Macros page, you will find two options in the upper right corner:. As you can see you can import a CSV file of your existing macros from a dif

Macro suggestions

You'll notice that now, if you hover over your suggested macros at the bottom of the reply field, you'll have a pop-up that will let you know which actions will be executed by selecting this macro.

My macro preferences

Still not fast enough? We have three additional macro features for you to help you maximize your efficiency!. Navigate over to your profile settings as shown below and under Account Preferences you will find the following options:.

Create gift card in Shopify

You can use macros to create custom gift card codes in Gorgias, and set the value of the gift card. This article provides instructions to create a $10 gift card using the customers name and ticket ID as part of the code. This option is available only

WooCommerce variables

While WooCommerce variables can't be selected directly from the helpdesk, you can still manually create them for any piece of information that is displayed in the WooCommerce widget and auto-populate them in macros.

Shopify Variables

You can auto-populate Shopify data within a macro by adding variables to it. That way you don't have to search for customer or order data and copy it to your message. You can easily add Shopify variables from the drop-down menu in the macro editor. Y

Magento 2 Variables

You can easily add Magento2 variables from the drop-down menu in the macro editor. You can access it by navigating to Settings > Macros and then clicking on Create a macro button in the upper right corner. Variables that you can choose from are:. If

BigCommerce Variables

You can auto-populate BigCommerce data within a macro by adding variables to it. That way you don't have to search for customer or order data and copy it to your message. You can easily add BigCommerce variables from the drop-down menu in the macro e