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Macros 101

Macros are pre-made responses you can use to respond to your customers faster. They are especially useful if a large number of your customers tend to ask similar things or comment on similar topics.How it worksMacros can perform a number of actions o

Create a macro

Macros can be created in two places: from within a ticket or from the settings page. Steps. Steps. Here's how to create a macro:.

Macro variables

Below is a list of variables that can be inserted into macros to populate them with customer data from third-party apps.To use variables from another app, please ensure that you’ve added it as an integration first.How it worksOnce you set up a variab

Macro actions

You can enrich your Gorgias macros with actions that will trigger events inside other platforms that you have integrated. All that's left to do then is to simply apply the relevant macro on a ticket.How it worksBy default, there are a number of nativ

Update on Macro actions

With the goal to provide you with more control over your macro actions, please review this announcement as we've introduced some changes!. Or rather, how it used to work:Upon selecting a macro from the macro list, some actions were applied immediatel

Macro library

This page includes a few tips on working with macros and a library of macro templates for Gorgias. These are examples of commonly used macros formatted for both email and chat.If you are interested in seeing these in action please join our live Macro

Manage macros

It is possible to manage your macros outside of your tickets too, by accessing the Macros page through Settings. This will give you the ability to monitor usage in a single place while giving you the same customization abilities. You will be able to

Organize macros

You can use new options to organize your macros. We've added two new columns to the macros: Language and Tags. You also have the possibility to filter macros by the tags applied. The settings page will show all the tags that each macro applies to the

Import and export macros

You can import and export your macros via the Gorgias UI. If you navigate to your Settings and then the Macros page, you will find two new options in the upper-right hand corner:. As you can see you can import a CSV file of your existing macros from

Macro suggestions

You'll notice that now, if you hover over your suggested macros at the bottom of the reply field, you'll have a pop-up that will let you know which actions will be executed by selecting this macro.

My macro preferences

Still not fast enough? We have three additional macro features for you to help you maximize your efficiency!. Navigate over to your profile settings as shown below and under Account Preferences you will find the following options:.