Gorgias logo
Gorgias logo

All articles

Merge or sort TagsUpdated 2 months ago

You can sort your Tags to look through them in a specific order or merge some Tags together if you have duplicates.



Sort 

By default, Tags will be sorted based on which ones have been used the most. You can change this between ascending and descending by clicking on the column header Tickets.

You can also sort them by alphabetical order and switch between ascending and descending by clicking on the column header Tag.



Merge

If you have two Tags that function as the same label, you can select them using checkboxes to the left of their names and merge them using the Merge button at the top.

After you click on the Merge button, click Confirm if you're sure you want to keep the Tag that's in the message below and delete the other one.

Was this article helpful?
Yes
No