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Mobile app fact sheetUpdated 4 months ago

The Gorgias app is available for both Android and iOS! You can continue to provide the best possible support on the go, almost as if you are right there in the office with your team.


How it works

Featuring:

  • A clean, crisp layout with views and customer conversations readily available.


Creating view sections is now available on the app too! You will now be able to see the same view organization that you have set up in the web app with the ability to scroll the navigation bar and collapse sections.


  • UI very similar to the desktop version, with actions readily available.
  • Stay in the loop wherever you are thanks to push notifications.


For now, the supported push notifications are:

  1. Assigned a Ticket - your phone will ping you every time a ticket is assigned to you
  2. Mentioned in a Ticket - you'll know as soon as one of your colleagues mentions you in any ticket
  3. New Message - you will be notified as soon as a new message arrives in any chat-like channel (Gorgias chat, Facebook Messenger, and Instagram DMs).

You can enable the notifications that you need by clicking on the little gear icon next to your name. It'll open the Settings page, as shown below:



Please note that you need to be set as available in Gorgias in order to receive mobile notifications upon a new chat or messenger ticket.
We can only send push notifications for instant messaging channels, not for emails. Also, mobile push notifications only work during business hours.
Provide customer service on every helpdesk channel
  • Manage conversations from email, live chat, phone, and social in one help desk
  • See the full customer live chat and message history across different channels in one view
  • Provide support for multiple stores


Cut customer support time in half
  • Respond instantly with our live chat feature
  • See customer support details and orders by clicking on the information sign while in ticket
  • Use Macros (variables like order status, shipping date, etc.) to pre-fill answers

Gorgias is a help desk (help center or customer support) for E-commerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

Allowing teams to respond to customers with our Gorgias App enables our partners to have that instant access to customer data, and ensure they are fully supported in a timely manner.


Limitations

  • Sending images that are embedded in the message are not supported for now.
  • The same for links or making text bold/italics/underline (all rich text editor features from desktops). When the macro is applied it will strip all the rich text features leaving the plain text.
  • Signatures are not possible on the mobile app at the time.


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