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Putting callers on holdUpdated 2 months ago

During the call, the agent can place the caller on hold by clicking on the pause button in the call bar at the bottom of the screen. Hold button will be available during the inbound and outbound calls.

During the hold, the agent and the caller won't hear each other talk. The caller will listen to the generic music. The call will be silent for the agent.

If the call is being recorded, the caller's speech during the hold won't be recorded, but the agent's will. Agent needs to turn off the recording or mute the microphone to keep off the recording during the hold.
Callbar with Dialpad, Mute, Hold, Record, End Call buttons

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