Refund an orderUpdated a month ago

When performing a BigCommerce refund in Gorgias, you can select the new status that will be assigned to the order once the refund is performed.

When applying an order-level refund you can:

• Specify a custom amount that you want to refund.
• Choose your preferred refund method.
• Add a note to document the reason for the refund.

All refunds will be displayed in the widget section. When performing a refund in Gorgias, you can select the new status that'll be assigned to the order once the refund is done.

Steps

Refund the full order

1. Open or navigate to a ticket of the relevant customer with a BigCommerce profile.

2. In the BigCommerce widget, click Refund order.3. Enter order details.

4. Select Entire order.
5. Select a refund method.6. Enter a reason for the refund.

7. Select New status.8. Click Refund $XY.

Refund part of an order

1. Open or navigate to a ticket of the relevant customer with a BigCommerce profile.

2. In the BigCommerce widget, click Refund order.3. Select Manual amount.
4. Enter an amount to be refunded.5. Select a refund method.6. Enter a reason for the refund.7. Select New status.8. Click Refund $XY.

If successful, the order status will be reflected in the BigCommerce widget and an event will be added to the message thread in the Ticket.