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Customize AI Agent's tone of voice

... test panel, configure the channel you want to test (Email, Chat, SMS, or a social channel like Instagram DMs, Facebook Messenger or WhatsApp). Type a question in the Ask a question field, then select Send. Review AI Agent's response to ...

Set up and go live with AI Agent

... it to start handling conversations. Go to AI Agent > Deploy to enable any of the following channels: Email Chat SMS Instagram DMs and Facebook Messenger WhatsApp Monitor and improve AI Agent When you start to use AI Agent, a new set of shared default ticket Views becomes ...