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Manage automatic ticket assignment in Gorgias

... will remain unassigned until an agent becomes eligible. The Chat & Messaging tickets limit applies to any tickets that come from Chat, SMS, Facebook Messenger, or Instagram Direct Messages, while the Other text tickets limit applies to tickets created from all other channels, excluding Voice ...

Rule Glossary: Actions

... Facebook, but we don't recommend using this Action on a wide range of comments as they can be registered as spammy by Facebook and they can deactivate your account. Like Facebook comment It can be used to automatically Like a comment with specific keywords or emoticons. If ...

Messenger Customer Chat plugin

Website visitors can use Customer Chat to talk with you on Messenger without leaving the store - if the visitor leaves, the conversation continues on Messenger. Customers don't have to leave their email address to start a conversation, and you don't need to wonder ...