48 Results for "facebook"
Community
... re a member of a different community that also uses Circle, please try logging in using these credentials. What's happening to the Facebook community? We love our Facebook community members and appreciate your help in growing the group. If we can identify your email address we ...
Launch guide for Gorgias admins
... Channels, then select a channel from the menu. For detailed setup instructions, visit our guides on contact form, Voice, SMS, Facebook, Instagram, and WhatsApp. Tip: Start by setting up your highest-volume channels first, and add more once your team ...
AI Agent explained
... engagement features. Where AI Agent works AI Agent can handle conversations over email, chat, SMS, and social channels including Instagram DMs, Facebook Messenger, and WhatsApp. The same knowledge, skills, and tone of voice apply across all channels. AI Agent adapts its responses to ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
Gorgias rule builder variables and conditions
This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/ ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
Customize AI Agent's tone of voice
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: All AI Agent subscribers can customize their AI Agent's tone of voice by going to AI Agent > Settings. Some ...
Set up and go live with AI Agent
AI Agent handles inbound conversations from shoppers — answering questions, completing tasks in your connected apps, and handing over to your team for conversations that need a human touch. This article walks you through how to set it up and go live. You don't need everything perfectly ...
