... hold, Solved, and Closed Zendesk tickets will all be imported as Closed Gorgias tickets. Channels will be imported as well - a closed Facebook Zendesk ticket will come in as a closed Facebook ticket in Gorgias as well. Depending on the amount of data, it can sometimes ...
... re a member of a different community that also uses Circle, please try logging in using these credentials. What's happening to the Facebook community? We love our Facebook community members and appreciate your help in growing the group. If we can identify your email address we ...
... user can be set. Limitations The full list of currently supported languages can be found here. Supported channels are Voice, SMS, WhatsApp, Facebook, Instagram, Chat, and Email. The ticket needs to be assigned to an Agent before responding so that the Lingpad default agent ...
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
Actions are the final step of each Rule, the reason why the Rule was created in the first place - it determines what'll happen when conditions are met. Send email This option can be used to send an email to a specific email address by typing it ...
Website visitors can use Customer Chat to talk with you on Messenger without leaving the store - if the visitor leaves, the conversation continues on Messenger. Customers don't have to leave their email address to start a conversation, and you don't need to wonder ...
