50 Results for "facebook"
Zendesk migration 101
... hold, Solved, and Closed Zendesk tickets will all be imported as Closed Gorgias tickets. Channels will be imported as well - a closed Facebook Zendesk ticket will come in as a closed Facebook ticket in Gorgias as well. Depending on the amount of data, it can sometimes ...
Community
... re a member of a different community that also uses Circle, please try logging in using these credentials. What's happening to the Facebook community? We love our Facebook community members and appreciate your help in growing the group. If we can identify your email address we ...
Launch guide for Gorgias admins
... Channels, then select a channel from the menu. For detailed setup instructions, visit our guides on contact form, Voice, SMS, Facebook, Instagram, and WhatsApp. Tip: Start by setting up your highest-volume channels first, and add more once your team ...
AI Agent explained
AI Agent helps your shoppers browse, buy, and get support automatically and in your brand's voice, so your team can focus on the conversations where they're needed most. You get a dedicated AI Agent for each Shopify store you connect. It works across ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
Social Media: Manage your WhatsApp integration
Who can use this feature? • The account owner and admins can connect and manage WhatsApp integrations (You need full access to the relevant Meta Business portfolio) • Everyone (except Observers) can view and reply to WhatsApp tickets All Helpdesk plans Can be used with any connected ...
Gorgias rule builder variables and conditions
This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/ ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
