49 Results for "instagram"
AI Agent explained
... , and shopper engagement features. Where AI Agent works AI Agent can handle conversations over email, chat, SMS, and social channels including Instagram DMs, Facebook Messenger, and WhatsApp. The same knowledge, skills, and tone of voice apply across all channels. AI Agent adapts ...
Translation by Lingpad
... be set. Limitations The full list of currently supported languages can be found here. Supported channels are Voice, SMS, WhatsApp, Facebook, Instagram, Chat, and Email. The ticket needs to be assigned to an Agent before responding so that the Lingpad default agent language is ...
Filter data in reports and dashboards
... agents can be deselected if you wish. Channel — Filtering by channel allows you to segment by your ticket's channels, like email, Instagram DMs, or chat. When you specify a channel filter, the report will include every integration you've configured for that channel ...
Create and manage customer fields
... values should look when you’re done: 💎 VIP Collaborator::⭐Ambassador Collaborator::👀Prospective Ambassador Collaborator::💬Instagram Partner 😡 Problematic 📦 High Returns 🙅 Fraud Tip: You can also import values from a .CSV file to create your dropdown menu ...
Gorgias rule builder variables and conditions
This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/ ...
Manage automatic ticket assignment in Gorgias
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
Review your overall automation performance
Who can use this feature? All roles can view and filter analytics Available to merchants using one or more of Gorgias's automation features (AI Agent, flows, order management, article recommendations) The AI Agent Overview report gives you a single, consolidated view ...
Customize AI Agent's tone of voice
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: All AI Agent subscribers can customize their AI Agent's tone of voice by going to AI Agent > Settings. Some ...
