42 Results for "instagram"

Manage automatic ticket assignment in Gorgias

... an agent becomes eligible. The Chat & Messaging tickets limit applies to any tickets that come from chat, SMS, Facebook Messenger, or Instagram Direct Messages, while the Other text tickets limit applies to tickets created from all other channels, excluding Voice. From your helpdesk, ...

Review your overall automation performance

... runs on every channel (for example, AI Agent doesn't respond to voice tickets, and flows aren't applicable to Instagram). The selected channel may also have had no automation activity in the selected period. Store — if you filter to a store with no ...