45 Results for "instagram"
Merge Gorgias tickets
... (the customer on both tickets must match) Instagram ad comment • Email tickets • Voice tickets (the customer on both tickets must match) Instagram comment • Email tickets • Voice tickets (the customer on both tickets must match) Instagram direct message Instagram direct message tickets (the customer ...
Score the quality of your tickets with Auto QA
... QA. At the moment, Auto QA does not score social media tickets or phone calls. These include: Facebook messages, mentions and recommendations Instagram mentions, comments and ad comments Gorgias Voice Aircall Conversations that are too short do not receive an Auto QA score: Only tickets ...
Why AI Agent closes or snoozes tickets without responding
... t respond, AI Agent closes the ticket automatically after a set period of time: three days for email, Facebook Messenger, and Instagram DMs, or 10 minutes for chat and SMS. What you can and cannot change The close and snooze behaviors described above are built ...
Rules FAQs
... condition, so that the Rule isn't triggered once users reply to the ticket. Can I send auto-replies to Facebook and Instagram comments? Yes, but we don't recommend setting it up since social media platforms can detect and flag such replies as ...
Export tickets from Gorgias
If you'd like to analyze your tickets outside of Gorgias, you can export your ticket data to a CSV file in two different ways. You can export the tickets from any view with a bulk action, or export tickets from your analytics drill-down. The ...
Review customer history in Gorgias
Use the Customer Timeline to see an overview of a customer’s interactions with your brand, including ticket history and Shopify order data. From the Customer Timeline, you can review past tickets, generate AI summaries, and quickly catch up on context before responding. Requirements Customer ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
Filter data in reports and dashboards
Who can use this feature? All roles can view and filter analytics, but only the Owner, Admins, and Leads can create saved filters and pin defaults All Helpdesk plans Filters let you refine the data shown in your Analytics reports and dashboards. You can also save ...
