41 Results for "instagram"
User permissions
... related actions as well. Observers can't do integration-related actions, however, they can perform these actions directly on Facebook and Instagram. Lite users will be able to respond to direct messages from Facebook and Instagram, however, they won't be able to ...
Merge Gorgias tickets
... (the customer on both tickets must match) Instagram ad comment • Email tickets • Voice tickets (the customer on both tickets must match) Instagram comment • Email tickets • Voice tickets (the customer on both tickets must match) Instagram direct message Instagram direct message tickets (the customer ...
Rules FAQs
... condition, so that the Rule isn't triggered once users reply to the ticket. Can I send auto-replies to Facebook and Instagram comments? Yes, but we don't recommend setting it up since social media platforms can detect and flag such replies as ...
Refine your Gorgias statistics
... agents can be deselected if you wish. Channel Filtering by channel allows you to segment by your ticket’s channels, like Email, Instagram DMs, or Chat, etc. When you specify a channel filter, the statistics will include every integration you’ve configured for ...
Review customer history in Gorgias
... address provided by your customer. Sometimes, a customer might reach out from a channel that doesn’t require an email address (like Instagram DMs), or from a different email address than they’ve used previously. If you’d like all these tickets to ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
Create and manage customer fields
Customer fields are unique properties that let your agents capture additional information about shoppers on their customer profile in Gorgias. Unlike ticket fields or tags, customer fields stay with your customer from ticket-to-ticket, so your agents have full context about the person they’ ...
Automatically score the quality of your tickets with Auto QA
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
