... related actions as well. Observers can't do integration-related actions, however, they can perform these actions directly on Facebook and Instagram. Lite users will be able to respond to direct messages from Facebook and Instagram, however, they won't be able to ...
... type of channel one agent can have assigned at any one time. Chat & Messaging channels are Chat, SMS, Facebook Messenger, and Instagram Direct Message channels (the limit is 3 by default). Other text tickets cover all other channels, like Email, social media ...
... condition, so that the Rule isn't triggered once users reply to the ticket. Can I send auto-replies to Facebook and Instagram comments? Yes, but we don't recommend setting it up since social media platforms can detect and flag such replies as ...
... how you’d write your dropdown values: 💎 VIP Collaborator::⭐Ambassador Collaborator::👀Prospective Ambassador Collaborator::💬Instagram Partner 😡 Problematic 📦 High Returns 🙅 Fraud When your agents select “Collaborator” for the customer type in a profile, they ...
... be set. Limitations The full list of currently supported languages can be found here. Supported channels are Voice, SMS, WhatsApp, Facebook, Instagram, Chat, and Email. The ticket needs to be assigned to an Agent before responding so that the Lingpad default agent language is ...
If a customer writes an email, contacts you via Chat, or comments on one of your Facebook posts - as well as reaches out via a bunch of other channels we have available - all those actions will create a ticket in your Gorgias helpdesk. Ticket properties Ticket ...
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
