42 Results for "instagram"
Score the quality of your tickets with Auto QA
... QA. At the moment, Auto QA does not score social media tickets or phone calls. These include: Facebook messages, mentions and recommendations Instagram mentions, comments and ad comments Gorgias Voice Aircall Conversations that are too short do not receive an Auto QA score: Only tickets ...
Rules FAQs
... condition, so that the Rule isn't triggered once users reply to the ticket. Can I send auto-replies to Facebook and Instagram comments? Yes, but we don't recommend setting it up since social media platforms can detect and flag such replies as ...
Export tickets from Gorgias
... person who exported the CSV. Only public messages are included in the export. Note: Internal notes, ticket events, Facebook wall posts, Instagram media messages, and Instagram ad media messages aren't included in the export. Export the drill-down as a .CSV When ...
Review customer history in Gorgias
... address provided by your customer. Sometimes, a customer might reach out from a channel that doesn’t require an email address (like Instagram DMs), or from a different email address than they’ve used previously. If you’d like all these tickets to ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
Filter data in reports and dashboards
Who can use this feature? All roles can view and filter analytics, but only the Owner, Admins, and Leads can create saved filters and pin defaults All Helpdesk plans Filters let you refine the data shown in your Analytics reports and dashboards. You can also save ...
Create and manage customer fields
Customer fields are unique properties that let your agents capture additional information about shoppers on their customer profile in Gorgias. Unlike ticket fields or tags, customer fields stay with your customer from ticket-to-ticket, so your agents have full context about the person they’ ...
Gorgias rule builder variables and conditions
This glossary is a reference for when you're building a rule with the WHEN, IF, THEN builder, and are looking for details on a specific trigger, condition, or action. The WHEN triggers are what determine when a rule fires, the IF/ ...
