43 Results for "instagram"
Rule Glossary: Message
... t exactly match the keyword or phrase. These options are useful for tracking social media comments, but message body won't work with Instagram or Facebook ads by targeting keywords used in the ad - they'll be detected only in the actual comment. The Rule can ...
Manage Views and Sections in Gorgias
... be added to only your sidebar. Sections Sections group multiple Views together in your sidebar. For example, you might have Views for Facebook, Instagram, and WhatsApp tickets, that you group together in a Section called Social Media. Manage Views The Views you create in your helpdesk ...
Create filters for Gorgias Views and Advanced Search
... The integrations added to your helpdesk, including: • Help Center • Email • Voice • SMS • Chat • Contact form • Third party integrations (like WhatsApp, or Instagram) Integration is +1 234-567-8900 Will return all tickets for the Voice integration with that phone number. Language Filters ...
User permissions
There are 5 user roles that can be assigned to users to control their permissions in detail: Permissions per role FunctionObserverLiteBasicLeadAdmin User Settings View Y Y Y Y Y Update Y Y Y Y Y Billing View N N N N Y Update N N N N Y Customers ...
Rules FAQs
In what order are Rules executed? Rules execution order is determined by two things, the trigger and the position of the Rule in the list: Ticket Created Rules are always executed before New Message In Ticket ones, and Ticket Updated Rules are executed last. All Rules ...
Refine your Gorgias statistics
Use filters to refine the data displayed in your Statistics reports and dashboards. You can also create saved filters to easily apply your most relevant filters when you need them. Requirements All Helpdesk plans have access to statistics All roles can view and filter statistics, but only Lead Agents ...
Review customer history in Gorgias
Use the Customer Timeline to see an overview of a customer’s interactions with your brand, including ticket history and Shopify order data. From the Customer Timeline, you can review past tickets, generate AI summaries, and quickly catch up on context before responding. Requirements Customer ...
Translation by Lingpad
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
