... be added to only your sidebar. Sections Sections group multiple Views together in your sidebar. For example, you might have Views for Facebook, Instagram, and WhatsApp tickets, that you group together in a Section called Social Media. Manage Views The Views you create in your helpdesk ...
... related actions as well. Observers can't do integration-related actions, however, they can perform these actions directly on Facebook and Instagram. Lite users will be able to respond to direct messages from Facebook and Instagram, however, they won't be able to ...
... condition, so that the Rule isn't triggered once users reply to the ticket. Can I send auto-replies to Facebook and Instagram comments? Yes, but we don't recommend setting it up since social media platforms can detect and flag such replies as ...
... how you’d write your dropdown values: 💎 VIP Collaborator::⭐Ambassador Collaborator::👀Prospective Ambassador Collaborator::💬Instagram Partner 😡 Problematic 📦 High Returns 🙅 Fraud When your agents select “Collaborator” for the customer type in a profile, they ...
This integration was built by our partners and the wait time in case of any technical issues might be a bit longer than for a regular support request. Tired of manually translating your multilingual support tickets? Lingpad empowers your agents to offer seamless customer service to shoppers who communicate ...
Whenever your agents close a new conversation with a customer, Gorgias uses Auto QA to automatically evaluate and assign a quality score to the ticket using AI. Rather than manually checking tickets, your reviewers can use the scores from Auto QA to better understand your team’s ...
If a customer writes an email, contacts you via Chat, or comments on one of your Facebook posts - as well as reaches out via a bunch of other channels we have available - all those actions will create a ticket in your Gorgias helpdesk. Ticket properties Ticket ...
When handling tickets in Gorgias, you can either allow support agents to manually select and assign tickets to themselves, or enable auto-assignment so that incoming tickets that meet specific conditions are automatically assigned. To set up auto-assignment, you’ll need to create ...
