119 Results for "span"
Measure Help Center performance
... time, not just your selected date range, while the thumbs up and thumbs down counts cover only the selected period. A long-standing article's rating therefore moves slowly even after a rewrite. How do I check whether my translated content is performing? Click Add ...
How Shopping Assistant uses discounts
... shopper's decision Moderate Lightly references available discounts without pressure Reminds the shopper of available discounts to encourage completion Promotional Surfaces discounts early to spark engagement (for example, free shipping thresholds or sitewide promotions) Uses discounts assertively to close the sale When a shopper is close ...
Gorgias Convert 101
... but not for other eligible customers, it could be that they have an ad-blocker that might recognize the pop-ups as spam - you can install the Campaign bundle to avoid that. What happens if one of the items from Product cards is out of stock ...
Instagram Direct Messages FAQs
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Enable AI Agent on SMS
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Once you set up AI Agent for your store, you can choose to enable it for SMS conversations so it can help shoppers ...
Launch guide for Gorgias admins
Welcome to Gorgias — an AI-powered customer experience platform built for ecommerce brands. To create the best possible experience for your team, it’s important to prepare your helpdesk to handle customer requests. This includes setting up channels for incoming requests, connecting your ecommerce store to ...
Enable AI Agent on Instagram and Facebook Messenger (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on Instagram and Facebook Messenger is currently in open beta. Some capabilities are still in development. Feature behavior and plan ...
