108 Results for "span"
Gorgias Voice call flow and IVR menu examples
... so the call ends after the message. On the Other branch, click the Add step icon, then select Route to. Select Queue, then search for and select your standard support queue. Click Save Changes. Callers will now be routed automatically based on the fields in their profile.
Create and edit Ticket Fields
... ticket field, go to Settings > Ticket Fields. Here you can edit your fields, change their order, or archive fields to make space for new ones. From the Ticket Fields page, select a field to Edit and make changes You can make changes to the field ...
Create Actions: use advanced options to build custom Actions for AI Agent
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. You can use a visual workflow builder to create custom Actions for AI Agent that align with ...
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
