... block reason is the most frequent reason customers reported having when they blocked your WhatsApp phone number after receiving your template. The reasons include: Spam - if they received too many messages in a short period of time Didn't sign up - if the customer didn' ...
... 're using your help center as a storytelling hub through blog posts or similar types of content, you will immediately spot topics that spark interest. Expanding on these or using them in your marketing campaigns can help attract new visitors and generate revenue. Tracking the data in this ...
... connection is stable enough. Do my customers receive any costs from calls? No, your customers won't be charged outside of the standard calling rates they already receive from their phone provider. Toll-free phone numbers incur no charges at all for the customers. Can I ...
You can use the Auto QA report to get full visibility into the quality of your teams’ interactions with customers. As your agents close conversations with customers, Gorgias uses Auto QA to automatically evaluate and assign a quality score to their tickets. In your Statistics, you can ...
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
Convert is an add-on product that enables ecommerce brands to elevate their customer experience by easily launching onsite campaigns to increase website conversion rates. If you're a chat user, you already have access to Convert and can launch free Light Campaigns. By subscribing, you ...
An error has occurred while trying to connect to the Gorgias Voice application. Please refresh your browser to reset the connection. Microphone access hasn't been granted. 1. From your Gorgias account, click the button next to the page URL. 2. Click on Site settings. 3. Check if ...
Just like you would with human agents on your team, coaching and providing feedback is a critical part of improving AI Agent’s effectiveness. You can give feedback directly on the messages that AI Agent provides to customers in your tickets. When reviewing a ticket handled by AI ...
