119 Results for "span"
Learnings from Help Center reporting
... 're using your help center as a storytelling hub through blog posts or similar types of content, you will immediately spot topics that spark interest. Expanding on these or using them in your marketing campaigns can help attract new visitors and generate revenue. Tracking the data in this ...
Gaia explained
... the logic with Gaia and confirm it targets the right tickets before you turn it on. "Set up a rule that tags and closes spam collab requests." "Make a macro for order-cancellation requests." "Walk me through what this rule would do before I ...
Create filters for Gorgias views and advanced search
... Is empty • Is not empty • Does not contain any of The Tags created in your helpdesk. Tags does not contain any of sample ticket, spam Will return all tickets except for those with the sample ticket or spam tag. Ticket field Filters tickets based on the fields added to ...
Chat: Set up campaigns to proactively engage shoppers
Campaigns let you proactively engage shoppers on your website by sending them a message through the chat widget. You can target specific customer segments based on conditions like the page they're on, how long they've been there, or what's in their cart ...
Send and receive email from Gorgias with the Outlook integration (Microsoft 365)
To set up Email as a channel in Gorgias, you can connect your Outlook or Microsoft 365 account to your Gorgias inbox. When you connect Outlook to Gorgias, all new messages received at your support email address will appear as tickets in your helpdesk. To complete the setup ...
Gorgias Analytics: Insights reports
You can use Gorgias’s Insights reports to analyze trends in your ticket fields, tags, macros, and intents. These reports give you visibility into which ticket field values and tags are used most often, how frequently agents rely on macros, and what customer intents ...
Voice FAQ
What is the minimum bandwidth needed to support calls? Bandwidth (Uplink/Downlink) Opus*: 40kbps / 40 kbps PCMU: 100kbps / 100kbps Latency (RTT) < 200ms Jitter < 30ms Packet Loss < 3% You can also run a Twilio test to ...
Enable AI Agent on WhatsApp (Beta)
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta: AI Agent on WhatsApp is currently in open beta. Some capabilities are still in development. Feature behavior and plan availability are subject ...
