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Voice FAQ
... calls will be recorded. Will calling my helpdesk cost my customers money? No, your customers won't be charged outside of the standard calling rates they already receive from their phone provider. Toll-free phone numbers incur no charges at all for the customers. Our agents ...
WhatsApp 101
... after the verification process. If you have an IVR set up for that number, you'll need to temporarily convert it to a standard number by deleting the Voice integration and recreating it with the function field set to Standard number. 2. Ensure that calls are routed to ...
Gorgias Convert 101
... but not for other eligible customers, it could be that they have an ad-blocker that might recognize the pop-ups as spam - you can install the Campaign bundle to avoid that. What happens if one of the items from Product cards is out of stock ...
Instagram Direct Messages FAQs
I still can't turn on Instagram Direct Messages. What should I do? There's a number of reasons why you don't have access to Instagram Direct Messages, despite meeting the follower count requirements. The error message falsely states that the account doesn' ...
Create an Action to connect AI Agent to other apps
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or your subscription portal ...
Customize how AI Agent behaves
You can customize how AI Agent behaves so that it responds to shoppers in a way that's consistent and matches your brand’s way of working. Just a like how you would onboard a human agent, you can instruct AI Agent on: Tone of voice ...
AI Agent explained
Gorgias’s AI Agent helps Shopify brands to deliver personalized customer experiences by instantly resolving repetitive inquiries and driving sales through AI-powered conversations. AI Agent is trained specifically on your brand’s policies, website, and Shopify data to autonomously resolve customer questions — whether they ...
Available phone numbers on Gorgias
You can add a phone number to Gorgias to communicate with customers by phone, SMS, or WhatsApp (requires Voice or SMS add-on with your subscription). Depending on the country you create the phone number for, there are different types of phone numbers available ...
