... AI Agent test environment. Select Create and Test to go to the test environment directly from the Action editor. The test environment is a controlled space where you can simulate real interactions with shoppers — including asking questions about orders or imitating Actions. When used in the test environment, Actions ...
... email tickets. This way, you can avoid the Autoresponder and AI Agent replying to the same email. If you use the Auto-close spam emails rule, you can keep this enabled. AI Agent is designed to never respond to spam email or emails with a clear no ...
... this phone number 🇷🇴 Romania Phone number typesSMS or MMS compatible?How to acquire National Not supported Request this phone number 🇪🇸 Spain Phone number typesSMS or MMS compatible?How to acquire Local Not supported Request this phone number Mobile Yes — can send and receive SMS ...
An error has occurred while trying to connect to the Gorgias Voice application Please refresh your browser to reset the connection. Microphone access hasn't been granted 1. From your Gorgias account, click the button next to the page URL. 2. Click on Site settings. 3. Check if ...
Ticket Fields are customizable properties that allow CX teams to collect and organize information about tickets. Agents fill in ticket fields before closing a ticket, so you can continuously collect data about your conversations with customers. Ticket Fields can be mandatory, requiring an agent to populate a field ...
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. You can use a visual workflow builder to create custom Actions for AI Agent that align with ...
You can improve AI Agent’s performance and increase its ability to successfully automate tickets by reviewing the Optimize page. On the Optimize page, you can explore tickets grouped by intent (the reasons your customers contact you). For each intent, you can see AI Agent ...
