... AI Agent test environment. Select Create and Test to go to the test environment directly from the Action editor. The test environment is a controlled space where you can simulate real interactions with shoppers — including asking questions about orders or imitating Actions. When used in the test environment, Actions ...
... email tickets. This way, you can avoid the Autoresponder and AI Agent replying to the same email. If you use the Auto-close spam emails rule, you can keep this enabled. AI Agent is designed to never respond to spam email or emails with a clear no ...
... , with more channels to come. AI Agent on Email AI Agent provides immediate, accurate responses to customer questions from emails while filtering out spam and other illegitimate inquiries. AI Agent pulls relevant information from your knowledge sources, the customer’s profile and order history to respond ...
You can acquire and use phone numbers to communicate with customers on Gorgias. The availability of phone numbers varies by country, phone number type, and capabilities like Voice, SMS and MMS. Once you have a phone number, you can enable Voice, SMS and WhatsApp to ...
An error has occurred while trying to connect to the Gorgias Voice application Please refresh your browser to reset the connection. Microphone access hasn't been granted 1. From your Gorgias account, click the button next to the page URL. 2. Click on Site settings. 3. Check if ...
Ticket Fields are customizable properties that allow CX teams to collect and organize information about tickets. Agents fill in ticket fields before closing a ticket, so you can continuously collect data about your conversations with customers. Ticket Fields can be mandatory, requiring an agent to populate a field ...
Note: to use this feature, you should have some familiarity with making HTTP requests to communicate with other applications. Otherwise, it is recommended that you ask a developer for help. You can use a visual workflow builder to create custom Actions for AI Agent that align with ...
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge to ...
