... **-**-****." This obfuscation satisfies Requirement 3 of the Payment Card Industry’s Data Security Standard (PCI DSS), "Protecting stored cardholder data". In order to protect your privacy, we use unlisted public URLs for ...
... the third step of the setup wizard, you'll see five article suggestions that are AI-generated. Below, you can find standard e-commerce article templates that are not based on the information from your tickets. If you don't see AI-generated ...
... for non-standard email addresses and so Gorgias does not block their use. When using automatic forwarding, Gorgias recommends that you use a standard email address with a verified domain to ensure reliable delivery. Should you use a non-standard email address, Gorgias may not be ...
... take up to 3 minutes for the disconnected number to become available and, once the number has become available, you can undergo the standard WhatsApp onboarding. 3rd-party WhatsApp integration (Zendesk's WhatsApp integration, 360dialog, Twilio, etc.) For numbers that have ...
You can set up Gorgias Voice so that your team can make and receive calls directly from your helpdesk. Each time you receive a phone call, the conversation is managed in Gorgias as a ticket, just like inquiries from email, chat and other channels. Your agents can ...
This article explains domain verification if your Gorgias account is on Sendgrid. If you're not sure if you should follow these instructions, please check out this article. To proceed with verifying your domain, you will need to have admin access to both your Gorgias account and ...
You can create custom HTTP widgets to show information from your custom HTTP integrations in the sidebar, under your customers' profiles. With custom action buttons and links, you can update data in another tool directly from inside Gorgias or navigate to a specific webpage from the widget ...
In what order are Rules executed? Rules execution order is determined by two things, the trigger and the position of the Rule in the list: Ticket Created Rules are always executed before New Message In Ticket ones, and Ticket Updated Rules are executed last. All Rules ...
