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WhatsApp 101
... after the verification process. If you have an IVR set up for that number, you'll need to temporarily convert it to a standard number by deleting the Voice integration and recreating it with the function field set to Standard number. 2. Ensure that calls are routed to ...
Handle tickets in Gorgias
... them directly — type @ followed by their name. Click Send to post the note. Internal notes cannot be "sent and closed" — use the standard Send button. Change a ticket’s status Managing the status on your tickets keeps your views up-to-date with tickets ...
How Shopping Assistant uses discounts
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper is considering a purchase, the right discount ...
Voice Troubleshooting
An error has occurred while trying to connect to the Gorgias Voice application Please refresh your browser to reset the connection. Microphone access hasn't been granted While viewing your Gorgias account in a browser, click the button next to the page URL. Click Site settings. Check if ...
Gorgias Voice call flow and IVR menu examples
We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. Requirements Available on Helpdesk Plans with the ...
How Gorgias's AI Agent works
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
How to use Gaia to improve your AI Agent setup
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent Can be used with Shopify stores connected to Gorgias Beta feature: Gaia is currently in open beta. Some capabilities are still in development. Feature behavior and plan availability are subject to change ...
