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Embed Help Center

... embed is only available for Shopify stores. The embed via HTML option requires more technical skill but allows more granular placement. Publishing it on a standalone domain and manually linking it is explained more here. Manage which pages your Help Center appears on You can manage which pages (and ...

Join your team on Gorgias

... one, reach out to your Gorgias Admin for help. Check your email inbox for an invitation to join Gorgias. Be sure to check your Spam/Junk folder if you can’t find it in your inbox! Click the link next to Activate my account. Enter your ...

Tickets Sidebar 101

... All open tickets Snoozed - Snoozed tickets assigned to me Closed - All closed tickets Trash - Deleted tickets (purged after 30 days) Spam - Tickets identified as spam (purged after 30 days) Admins will be able to edit this as many times as they like ...

Import and export Macros

... line in the CSV and nothing will happen (no Macro will be created as a result). Make sure that there are no empty spaces at the ends of the rows and name your columns exactly name, body_text, tags, and id without any capitalization ...

Why your email couldn't be delivered

... ’s email provider, which can happen when: You send an email to a large group of people Your message is flagged as spam or contains suspiciously text or links For less common, rarer kinds of errors you may receive a more technical error message. Don’ ...

Community

... individual companies, and in particular don't defame, disparage, or criticize any person or company. No promotions, soliciting, or spam Refrain from promoting your services in the community. Recommending a vendor is fine - but vendors themselves are not permitted to join. Self- ...

Troubleshooting Facebook and Instagram

Before troubleshooting further, please refer to this article to make sure that you've arranged the necessary access already and that this didn't cause the issue. Here you'll find solutions for the most common issues reported for the Facebook integration. Facebook comments and/ ...

Rule Glossary: Message

Message Body This is the part of the Rule that will be looking for a specific message within the ticket. The Message Body condition can't read HTML content. Contains all of searches for multiple words within a ticket - if we input the word "test" and ...