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WhatsApp 101
... after the verification process. If you have an IVR set up for that number, you'll need to temporarily convert it to a standard number by deleting the Voice integration and recreating it with the function field set to Standard number. 2. Ensure that calls are routed to ...
Enable AI Agent on Instagram and Facebook Messenger (Beta)
... -first-response, which means it can safely respond to messages on Instagram or Facebook Messenger within Meta's 24-hour standard messaging window. The standard messaging window only allows businesses to reply to customers within 24 hours of the shopper's last message. It ...
Handle tickets in Gorgias
Every customer conversation in Gorgias lives in a ticket. When a customer reaches out with a support inquiry, Gorgias creates a ticket and routes it to your team, regardless of which channel the request originated from. This guide walks through the full workflow for handling a ticket: ...
Launch guide for Gorgias admins
Welcome to Gorgias — an AI-powered customer experience platform built for ecommerce brands. To create the best possible experience for your team, it’s important to prepare your helpdesk to handle customer requests. This includes setting up channels for incoming requests, connecting your ecommerce store to ...
How Shopping Assistant uses discounts
Who can use this feature? Owner, Admin and Lead roles All plans with AI Agent (you may have to upgrade AI Agent to access Shopping Assistant) Can be used with Shopify stores connected to Gorgias When a shopper is considering a purchase, the right discount ...
Voice Troubleshooting
An error has occurred while trying to connect to the Gorgias Voice application Please refresh your browser to reset the connection. Microphone access hasn't been granted While viewing your Gorgias account in a browser, click the button next to the page URL. Click Site settings. Check if ...
Gorgias Voice call flow and IVR menu examples
We’ve compiled some examples of Interactive Voice Response (IVR) menus and call flows that you can use as inspiration to create your own. Follow the steps to replicate ours exactly, or add them into an existing call flow. Requirements Available on Helpdesk Plans with the ...
How Gorgias's AI Agent works
The agentic logic that powers Gorgias’s AI Agent allows it to dynamically address every customer request with a high level of accuracy, safety and reliability — just like a capable human agent would. Most AI agents powered by large language models (LLMs) can generate text based ...
