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Automate 101

... it can reply with a relevant response, complete an action (like cancel an order), or close the ticket if it detects spam. If AI Agent cannot provide a response, it either asks for more information or hands-off the ticket to your human team ...

Subscription plans

... integrations. I'm paying through Shopify, what's the $10,000 approved usage limit on my receipt? This is a standard payment term for pay-per-use services through Shopify - it shows the cap on payments debited for this particular app through ...

Rule Glossary: WHEN

... in it will trigger the Rule: ticket created/deleted opened/closed assigned/unassigned Tag added/removed marked/unmarked as spam message sent/received ticket subject updated customer updated ticket snoozed deleted/removed from Trash The ticket update event doesn't work ...

Auto-tag Rule best practices

... Facebook and Instagram comments We don't recommend setting up auto-reply Rules for social media comments because they can be registered as spammy and deactivate your social media account, but you can always auto-tag your social media posts and comments for easier sorting and ...

SMS FAQs

... Norway (+47) Poland (+48) Portugal (+351) Romania (+40) Slovakia (+421) Spain (+34) Sweden (+46) Switzerland (+41) United Kingdom (+44) Vatican City (+ ...

Outlook (Microsoft 365) Email FAQs

... its email service in two ways: As part of a package like Microsoft 365 (customizable domain like @gorgias.com). As a standalone product direct to consumers (domain will always be @outlook.com or @hotmail.com). This is accessed through either a browser ...

Embed Help Center

... embed is only available for Shopify stores. The embed via HTML option requires more technical skill but allows more granular placement. Publishing it on a standalone domain and manually linking it is explained more here. Manage which pages your Help Center appears on You can manage which pages (and ...

Set up Automate Features

Automate is designed with a quick setup in mind - most features can be enabled immediately with little or no additional configuration required. We provide 5 options for Automate setup: Self-setup using the Gorgias Academy course Self-setup using documentation Self-setup using video tutorial ...