19 Results for "zendesk"
Help Center: Create a help center
... templates Google Analytics and the Help Center HTML snippets Help Center font library Embed Help Center Import articles (CSV file) Import articles (Zendesk, HelpDocs, Re:amaze, and Intercom) Customize Help Center appearance Customize Help Center preferences Advanced Help Center customization Help Center ...
User permissions
... Gorgias API in REST API. Each user manages their own token — there are no shared tokens. FeatureObserverLiteBasicLeadAdmin Generate a personal API token — — — — ✓ Reset a personal API token — — — — ✓ Audit logs FeatureObserverLiteBasicLeadAdmin View and filter audit logs — — — — ✓ Imports FeatureObserverLiteBasicLeadAdmin Start an email import — — — — ✓ Start a Zendesk import — — — — ✓
WhatsApp 101
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
