... ready to be reviewed. AI-generated articles can be edited and published by Admins or Lead Agents. AI can analyze imported tickets (from Zendesk, Gmail, Outlook, and Facebook), so we recommend creating your Help Center after the imports have been completed. Steps 1 ...
... to become available and, once the number has become available, you can undergo the standard WhatsApp onboarding. 3rd-party WhatsApp integration (Zendesk's WhatsApp integration, 360dialog, Twilio, etc.) For numbers that have been used in different 3rd-party WhatsApp integrations ...
... )/10 = -60% Limitations The size limit for each image/GIF in the article is 10 MB. When importing articles from Zendesk, if the article is unpublished on Zendesk, it'll be imported into Gorgias as unpublished, however, if the parent ...
... all triggers. 4. Use the GET method and paste this API URL: https://api.shipup.co/v1/trackers/zendesk_trackers?filter[search]={{ticket.customer.email}}. 5. Click Add header and use Authorization as key. 6 ...
Can we mute phone call notifications without declining the call? Not currently. How do I transfer a call from one agent to another? This can currently only be done by changing the assigned agent in the ticket. How long can the greeting message be? Your greeting message ...
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound customer inquiries without switching tabs. If the customer reaching out has data ...
