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Shopify VariablesUpdated 4 months ago

You can auto-populate Shopify data within a Macro by adding variables to it so you don't have to search for customer or order data and copy it manually into your message.



Variables

Customer email{{ticket.customer.integrations.shopify.customer.email}}
Customer name{{ticket.customer.integrations.shopify.customer.first_name}}
{{ticket.customer.integrations.shopify.customer.last_name}}
Customer phone{{ticket.customer.integrations.shopify.customer.phone}}
Customer address{{ticket.customer.integrations.shopify.customer.default_address.address1}}
{{ticket.customer.integrations.shopify.customer.default_address.address2}}

{{ticket.customer.integrations.shopify.customer.default_address.city}}

{{ticket.customer.integrations.shopify.customer.default_address.zip}}

{{ticket.customer.integrations.shopify.customer.default_address.province_code}}
Last order ID{{ticket.customer.integrations.shopify.orders[0].id}}
Product name{{ticket.customer.integrations.shopify.orders[0].line_items[0].name}}
{{ticket.customer.integrations.shopify.orders[0].line_items[1].name}}
{{ticket.customer.integrations.shopify.orders[0].line_items[2].name}}
...
Variant name{{ticket.customer.integrations.shopify.orders[0].line_items[0].variant_title}}
Price of last order{{ticket.customer.integrations.shopify.orders[0].total_price}}
Last 4 digits of credit card{{ticket.customer.integrations.shopify.orders[0].payment_details.credit_card_number}}
Refund process date{{ticket.customer.integrations.shopify.orders[0].refunds[0].processed_at|datetime_format("L")}}


Setup

1. Go to Settings -> Productivity -> Macros

2. Click on Create macro in the top right. 

3. Write your text and choose a variable from the dropdown menu at the bottom of the reply box, labeled Shopify.

If you need to pre-populate data that's not one of our default variables, you can manually add yours as shown in our video at the top of the page.
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