Shopify VariablesUpdated 2 months ago
You can auto-populate Shopify data within a Macro by adding variables to it so you don't have to search for customer or order data and copy it manually into your message.
Variables
| Customer email | {{ticket.customer.integrations.shopify.customer.email}} |
| Customer name | {{ticket.customer.integrations.shopify.customer.first_name}} {{ticket.customer.integrations.shopify.customer.last_name}} |
| Customer phone | {{ticket.customer.integrations.shopify.customer.phone}} |
| Customer address | {{ticket.customer.integrations.shopify.customer.default_address.address1}} {{ticket.customer.integrations.shopify.customer.default_address.address2}} {{ticket.customer.integrations.shopify.customer.default_address.city}} {{ticket.customer.integrations.shopify.customer.default_address.zip}} {{ticket.customer.integrations.shopify.customer.default_address.province_code}} |
| Last order ID | {{ticket.customer.integrations.shopify.orders[0].id}} |
| Product name | {{ticket.customer.integrations.shopify.orders[0].line_items[0].name}} {{ticket.customer.integrations.shopify.orders[0].line_items[1].name}} {{ticket.customer.integrations.shopify.orders[0].line_items[2].name}} ... |
| Variant name | {{ticket.customer.integrations.shopify.orders[0].line_items[0].variant_title}} |
| Price of last order | {{ticket.customer.integrations.shopify.orders[0].total_price}} |
| Last 4 digits of credit card | {{ticket.customer.integrations.shopify.orders[0].payment_details.credit_card_number}} |
| Refund process date | {{ticket.customer.integrations.shopify.orders[0].refunds[0].processed_at|datetime_format("L")}} |
Setup
1. Go to Settings -> Productivity -> Macros.
2. Click on Create macro in the top right.
3. Write your text and choose a variable from the dropdown menu at the bottom of the reply box, labeled Shopify.
If you need to pre-populate data that's not one of our default variables, you can manually add yours as shown in our video at the top of the page.
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