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SignaturesUpdated 2 months ago

An email signature is a block of text appended to the end of an email message that usually contains the sender's name, contact information, and website. 

Email signatures in Gorgias are set separately for each Email integration - you can choose where you'd like to have your full name, agent's job title, logo image, phone number, etc. by editing a specific signature at Settings -> Channels -> Emails -> the email you'd like to change the signature for.

If you have signatures in your Macro and your Email integration they'll both be applied in your email reply.

Signatures can include the following (found at the bottom of the signature editor):

  • Agent variables
  • Rich text formatting (Bold, Italics, Underline)
  • Hyperlinks
  • Images
  • Emojis
  • Shopify product links

Agent variables

Agent variables allow you to place dynamic information pulled from the agents' profiles in a signature. This will change depending on which agent is responding to the ticket.

The available variables are:

  • First name
  • Last name
  • Full name
  • Email
  • Bio

Collapsed signature in tickets

Signatures are collapsed in tickets by default to make it clean for agents. To show/edit the signature in a ticket, click the expandicon.

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