Add an email signatureUpdated 3 days ago

An email signature is a block of text appended to the end of an email message that usually contains the agent's name, contact information, and your brand's website. In Gorgias, you can standardize the email signatures for each email integration.

Requirements

Available on all Helpdesk plans
The account owner and admins can manage email signatures for each email integration

Create an email signature

Email signatures in Gorgias are set separately for each email integration. When you add an email signature to an integration, every reply sent from that integration will have a matching signature, no matter which agent sent it.

Note: If your agents use a macro that includes an email signature and there's a signature enabled for the email integration, both will be sent to the customer.

To create an email signature:

From your helpdesk, click the Settings icon in the bottom-left corner.
In the menu, locate Channels, then select Email.
Select an email integration from the list.
Under Email Settings, expand the Display name and signature section.
Create an email signature in the text editor.
Click Save changes.

Signatures can include the following:

Agent variables
Rich text formatting (Bold, Italics, Underline)
Hyperlinks
Images
Emojis
Shopify product links

Tip: Although custom HTML isn't supported in the editor, you can copy and paste text from an online font generator to use a unique font in your signature.

Agent variables

Agent variables allow you to place dynamic information in the signature. These variables will update depending on which agent is responding to the ticket by pulling the details from their profile.

The available variables are:

First name
Last name
Full name
Email
Bio

Note: When an agent is responding to an email ticket, the signature is collapsed to reduce visual clutter. To show/edit the signature in a ticket, click the three dots icon in the message composer to reveal it.

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