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Ticket Fields in RulesUpdated 2 months ago

You can automatically set the value in your existing Ticket Field via Rules by going to Settings -> Productivity -> Rules, then clicking on Create Rule in the top right corner and Create Custom Rule in the same place.

You can check out our Rules Glossary for a detailed explanation of every condition.

After setting the conditions, choose the Set Ticket Field action: 

1. Select an active Ticket Field.

2. Select the value you want to set the field to.

3. Click on Create Rule.

You can also use this Action parallel with other Actions in the Rule, or use it in any other existing Rules you currently have.

Only Ticket Fields created in Gorgias can be used in Rules.

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