Unmerge customersUpdated 3 months ago

1. Locate the merged customer - they'll be under one name but have two or more email addresses and possibly other data.

2. Determine which data belongs to one customer, and which to the other.

3. Remove all data associated with one customer from the customer profile - just save the info somewhere as you'll need it later - and save the customer that should now contain only one customer's name, email, and phone number.

4. Recreate the other customer with the data you saved in the previous step.

5. Manually set the customer on all tickets where the customer is set incorrectly.