WebinarsUpdated 2 months ago
Gorgias Webinars are here to help you get the most out of our platform - they consist of video content and live questions with our team. During the webinars, we'll be on hand to answer any questions you or other attendees have. We may also include guest speakers, interviews, polls, or quizzes.
Live or on demand (replays)
Live
Live sessions are hosted every 2 weeks and scheduled to suit both Northern and Southern hemisphere time zones. These include a combination of video content, live demonstrations, and Q&A from attendees.
A recording of the session will be sent out to all registrants - including those who didn't attend.
Recordings of previous webinars are also available on demand - simply register and we'll email you a link to view the recording that can be rewatched.
Topics our webinars cover
Webinars cover a range of topics including agent onboarding for new agents and specific features.
Onboarding for Support teams
The Gorgias Onboarding for Support Teams webinar covers all important features for day-to-day users and best tips and practices for support in general - this includes Views, tickets, Macros, Shopify actions, and some basic Chat tips.
There will be a pre-recorded demo, Q&A, and a quiz (with a prize).
For those interested in:
- Getting started with Gorgias
- Learning about specific Gorgias features within tickets
- Onboarding new CX agents
- Live Q&A
Register (APAC timezone) (coming soon)
Gorgias Masterclass: Ticket organization (Views, Tags, and Ticket Fields)
Learn best practices for organizing tickets in your account. In this session, we cover three of the most important features available to optimize how agents handle conversations in Gorgias: Views, Tags, and Ticket Fields.
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
For those interested in:
- Setting up Views and sections
- Optimizing Tags
- Setting up Ticket Fields
- Live Q&A
Register (APAC timezone)
Register (US/EURO timezone)
Gorgias Masterclass: Chat
If you're new to Chat and would like to get started, you're in the right place. This session is split into two parts.
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
For those interested in:
- Setting up a Chat channel
- Basic Chat customization
- Answering Chat tickets
- Advanced Chat customization
Register (APAC timezone)
Register (US/EURO timezone)
Gorgias Masterclass: Macros
If you're new to Macros and would like to get started, you're in the right place. This session is split into two parts.
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
For those interested in:
- What's a Macro?
- Common use cases
- Macro search and user settings
- Creating a new Macro
- Variables and custom variables
- HTTP actions
- Macros and Rules
Register (APAC timezone)
Register (US/EURO timezone)
Gorgias Masterclass: Rules
If you're new to Rules and would like to get started, you're in the right place. This session is split into two parts.
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
For those interested in:
- What is a Rule?
- Anatomy of a Rule: trigger, conditions, and actions
- Rule templates
- Creating an auto-tag and auto-close Rule from scratch
- Understanding the settings page
- Identifying affected tickets
- Troubleshooting using the ticket menu and Audit Log
- Configuring auto responders (Automate only)
- Creating a multi-tiered Rule
- Nested conditions
Register (APAC timezone)
Register (US/EURO timezone)
Gorgias Masterclass: Help Center
Follow along as our host sets up a Help Center from scratch within Gorgias. Ask questions and pick up tips to make the most out of Gorgias Help Center today.
The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.
For those interested in:
- Setting up your first Help Center
- Design and customization
- Live Help Center examples
- Importing and creating articles
- Adding Chat, Voice, and Email cards
- Live Q&A
Register (APAC timezone)
Register (US/EURO timezone)
Automate part 2 - Setup (on demand only)
In this webinar, the host walks through how to set up each of the features unlocked by subscribing to the Automate feature. This is available on-demand only and takes less than 20 minutes to watch.
For those interested in:
- Auto-responders
- Quick responses
- Article recommendations
- Flows
- Order Management Flows
Gorgias Masterclass: Flows (Flows, Order Management, Article Recommendations, etc...)
This session walks through specific use cases and how to set up various Automate features.
For those interested in:
- Flows
- Order management
- Quick responses
- Article recommendations
- Live Q&A
Register (APAC timezone)
Register (US/EURO timezone)
Gorgias Masterclass: Statistics
Take a deep dive into the various Statistics pages, and learn how each metric is calculated.
For those interested in:
- Flows
- Overview of each Statistics page
- Filters
- Reporting
Register (APAC timezone)
Register (US/EURO timezone)
Gorgias Masterclass: Voice and SMS
Learn how to manage Voice and SMS support channels, and how the related features function within Gorgias. Understand how these channels benefit your CX and which plan is the best fit for your needs.
This webinar includes:
- Flows
- Demo of Voice and SMS functionality
- Voice and SMS pricing
- Live Q&A
Register (APAC timezone)
Register (US/EURO timezone)
Gorgias Masterclass: Campaigns (Convert)
Learn how to set up and manage Campaigns using the advanced campaign builder (only available to Convert subscribers).
This webinar includes:
- Flows
- Demo of Campaigns
- Set up instructions
- Live Q&A
