Gorgias Webinars are here to help you get the most out of our platform!These consist of video content and live questions with our team. During the webinars we will be on-hand to answer any questions you or other attendees have. We may also include gu

Gorgias Webinars are here to help you get the most out of our platform - they consist of video content and live questions with our team. During the webinars, we&apos;ll be on hand to answer any questions you or other attendees have. We may also include guest speakers, interviews, polls, or quizzes.<hr><h2 id="live-or-on-demand-replays"> Live or on demand (replays)</h2><h3 id="live">Live</h3>Live sessions are hosted every 2 weeks and scheduled to suit both Northern and Southern hemisphere time zones. These include a combination of video content, live demonstrations, and Q&amp;A from attendees.&#xA0;A recording of the session will be sent out to all registrants - including those who didn&apos;t attend.<h3 class="hd--html" id="on-demand-replays">On-demand (replays)</h3>Recordings of previous webinars are also available on demand - simply register and we&apos;ll email you a link to view the recording that can be rewatched.<a href="https://link.gorgias.com/iwj" rel="noopener noreferrer" target="_blank">View replays</a><h2 class="hd--html" id="topics-our-webinars-cover"> Topics our webinars cover</h2>Webinars cover a range of topics including agent onboarding for new agents and specific features.<h3 id="onboarding-for-support-teams">Onboarding for Support teams</h3>The Gorgias Onboarding for Support Teams webinar covers all important features for day-to-day users and best tips and practices for support in general - this includes Views, tickets, Macros, Shopify actions, and some basic Chat tips.&#xA0;There will be a pre-recorded demo, Q&amp;A, and a quiz (with a prize).For those interested in:<ul><li style="font-family: Inter; font-size: 16px;">Getting started with Gorgias</li><li style="font-family: Inter; font-size: 16px;">Learning about specific Gorgias features within tickets</li><li style="font-family: Inter; font-size: 16px;">Onboarding new CX agents</li><li style="font-family: Inter; font-size: 16px;">Live Q&amp;A</li></ul> <h3 id="gorgias-masterclass-ticket-organization-views-tags-and-ticket-fields">Gorgias Masterclass: Ticket organization (Views, Tags, and Ticket Fields)</h3>Learn best practices for organizing tickets in your account. In this session, we cover three of the most important features available to optimize how agents handle conversations in Gorgias: Views, Tags, and Ticket Fields.<span id="isPasted" style="color: rgb(22, 22, 22); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. For those interested in:<ul><li style="font-family: Inter; font-size: 16px;">Setting up Views and sections</li><li style="font-family: Inter; font-size: 16px;">Optimizing Tags</li><li style="font-family: Inter; font-size: 16px;">Setting up Ticket Fields</li><li style="font-family: Inter; font-size: 16px;">Live Q&amp;A</li></ul><a href="https://app.getcontrast.io/sessions/gorgias-masterclass-ticket-organization-usa-euro" rel="noopener noreferrer" target="_blank">Register (US/EU timezone)</a> <h3 id="gorgias-masterclass-chat">Gorgias Masterclass: Chat</h3>If you&apos;re new to Chat and would like to get started, you&apos;re in the right place. This session is split into two parts.The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners.For those interested in:<ul id="isPasted"><li style="font-family: Inter; font-size: 16px;">Setting up a Chat channel</li><li style="font-family: Inter; font-size: 16px;">Basic Chat customization</li><li style="font-family: Inter; font-size: 16px;">Answering Chat tickets</li><li style="font-family: Inter; font-size: 16px;">Advanced Chat customization</li></ul><a href="https://app.getcontrast.io/sessions/gorgias-masterclass-chat-us-euro" rel="noopener noreferrer" target="_blank">Register (US/EU timezone)</a> <h3 id="gorgias-masterclass-macros">Gorgias Masterclass: Macros</h3>If you&apos;re new to Macros and would like to get started, you&apos;re in the right place. This session is split into two parts.The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. For those interested in:<ul><li style="font-family: Inter; font-size: 16px;">What&apos;s a Macro?</li><li style="font-family: Inter; font-size: 16px;">Common use cases</li><li style="font-family: Inter; font-size: 16px;">Macro search and user settings</li><li style="font-family: Inter; font-size: 16px;">Creating a new Macro</li><li style="font-family: Inter; font-size: 16px;">Variables and custom variables</li><li style="font-family: Inter; font-size: 16px;">HTTP actions</li><li style="font-family: Inter; font-size: 16px;">Macros and Rules</li></ul><a href="https://app.getcontrast.io/sessions/gorgias-masterclass-macros-us-euro" rel="noopener noreferrer" target="_blank">Register (US/EU timezone)</a> <h3 id="gorgias-masterclass-rules">Gorgias Masterclass: Rules</h3>If you&apos;re new to Rules and would like to get started, you&apos;re in the right place. This session is split into two parts.The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. For those interested in:<ul><li style="font-family: Inter; font-size: 16px;">What is a Rule?</li><li style="font-family: Inter; font-size: 16px;">Anatomy of a Rule: trigger, conditions, and actions</li><li style="font-family: Inter; font-size: 16px;">Rule templates</li><li style="font-family: Inter; font-size: 16px;">Creating an auto-tag and auto-close Rule from scratch</li><li style="font-family: Inter; font-size: 16px;">Understanding the settings page</li><li style="font-family: Inter; font-size: 16px;">Identifying affected tickets</li><li style="font-family: Inter; font-size: 16px;">Troubleshooting using the ticket menu and Audit Log</li><li style="font-family: Inter; font-size: 16px;">Configuring auto responders (Automate only)</li><li style="font-family: Inter; font-size: 16px;">Creating a multi-tiered Rule</li><li style="font-family: Inter; font-size: 16px;">Nested conditions</li></ul><a href="https://app.getcontrast.io/sessions/gorgias-masterclass-rules-us-euro" rel="noopener noreferrer" target="_blank">Register (US/EU timezone)</a> <h3 id="gorgias-masterclass-help-center">Gorgias Masterclass: Help Center</h3>Follow along as our host sets up a Help Center from scratch within Gorgias. Ask questions and pick up tips to make the most out of Gorgias Help Center today.The session will be recorded and sent to all registrants including those not in attendance. This session is suitable for beginners. For those interested in:<ul><li style="font-family: Inter; font-size: 16px;">Setting up your first Help Center</li><li style="font-family: Inter; font-size: 16px;">Design and customization</li><li style="font-family: Inter; font-size: 16px;">Live Help Center examples</li><li style="font-family: Inter; font-size: 16px;">Importing and creating articles</li><li style="font-family: Inter; font-size: 16px;">Adding Chat, Voice, and Email cards</li><li style="font-family: Inter; font-size: 16px;">Live Q&amp;A</li></ul><a href="https://app.getcontrast.io/sessions/gorgias-masterclass-help-center-us-euro" rel="noopener noreferrer" target="_blank">Register (US/EU timezone)</a> <h3 id="automate-part-2---setup-on-demand-only">Automate part 2 - Setup (on demand only)</h3>In this webinar, the host walks through how to set up each of the features unlocked by subscribing to the Automate feature. This is available on-demand only and takes less than 20 minutes to watch. For those interested in:<ul><li style="font-family: Inter; font-size: 16px;">Auto-responders</li><li style="font-family: Inter; font-size: 16px;">Quick responses</li><li style="font-family: Inter; font-size: 16px;">Article recommendations</li><li style="font-family: Inter; font-size: 16px;">Flows</li><li style="font-family: Inter; font-size: 16px;">Order Management Flows</li></ul><a href="https://app.getcontrast.io/watch/gorgias-we-setting-up-automate" rel="noopener noreferrer" target="_blank">Register (on-demand only)</a> <h3 id="gorgias-masterclass-flows-flows-order-management-article-recommendations-etc">Gorgias Masterclass: Flows (Flows, Order Management, Article Recommendations, etc...)</h3>This session walks through specific use cases and how to set up various Automate features. For those interested in:<ul><li style="font-family: Inter; font-size: 16px;">Flows</li><li style="font-family: Inter; font-size: 16px;">Order management</li><li style="font-family: Inter; font-size: 16px;">Quick responses</li><li style="font-family: Inter; font-size: 16px;">Article recommendations</li><li style="font-family: Inter; font-size: 16px;">Live Q&amp;A</li></ul><a href="https://app.getcontrast.io/sessions/gorgias-masterclass-flows-automate-us-euro" rel="noopener noreferrer" target="_blank">Register (US/EU timezone)</a> <h3 id="gorgias-masterclass-statistics">Gorgias Masterclass: Statistics</h3>Take a deep dive into the various Statistics pages, and learn how each metric is calculated. For those interested in:<ul><li style="font-family: Inter; font-size: 16px;">Flows</li><li style="font-family: Inter; font-size: 16px;">Overview of each Statistics page</li><li style="font-family: Inter; font-size: 16px;">Filters</li><li style="font-family: Inter; font-size: 16px;">Reporting</li></ul><a href="https://app.getcontrast.io/sessions/gorgias-masterclass-statistics-us-euro" rel="noopener noreferrer" target="_blank">Register (US/EU timezone)</a> <h3 id="gorgias-masterclass-voice-and-sms">Gorgias Masterclass: Voice and SMS</h3>Learn how to manage Voice and SMS support channels, and how the related features function within Gorgias. Understand how these channels benefit your CX and which plan is the best fit for your needs. This webinar includes:<ul><li style="font-family: Inter; font-size: 16px;">Flows</li><li style="font-family: Inter; font-size: 16px;">Demo of Voice and SMS functionality</li><li style="font-family: Inter; font-size: 16px;">Voice and SMS pricing</li><li style="font-family: Inter; font-size: 16px;">Live Q&amp;A</li></ul><a href="https://app.getcontrast.io/sessions/gorgias-masterclass-voice-sms-us-euro" rel="noopener noreferrer" target="_blank">Register (US/EU timezone)</a> <h3 id="isPasted">Gorgias Masterclass: Campaigns (Convert)</h3>Learn how to set up and manage Campaigns using the advanced campaign builder (only available to Convert subscribers). This webinar includes:<ul><li style="font-family: Inter; font-size: 16px;">Flows</li><li style="font-family: Inter; font-size: 16px;">Demo of Campaigns</li><li style="font-family: Inter; font-size: 16px;">Set up instructions</li><li style="font-family: Inter; font-size: 16px;">Live Q&amp;A</li></ul><a href="https://app.getcontrast.io/sessions/gorgias-masterclass-campaigns-convert-us-euro" rel="noopener noreferrer" target="_blank">Register (US/EURO timezone)</a>

Webinars

Fireside Chats is a series of webinars for merchants that feature candid interviews and live Q&A with current e-commerce business and industry experts and agencies. The topics range from strategies to boost efficiency, to exploring integrations and e

Fireside Chats is a series of webinars for merchants that feature candid interviews and live Q&amp;A with current e-commerce business and industry experts and agencies. The topics range from strategies to boost efficiency, to exploring integrations and everything in between.<hr><h2 id="upcoming-sessions"> Upcoming sessions</h2>Coming soon.<hr><h2 id="past-sessions"> Past sessions</h2>Past sessions of the Fireside Chats can be viewed on-demand below, depending on the topic you&apos;re interested in. <h3 id="isPasted">3 Missed opportunities in your CX</h3>Original broadcast from 06/03/2024<a href="https://app.getcontrast.io/watch/gorgias-fireside-chat-gorgias-convert?utm_campaign=webinars-fireside-chats&amp;utm_medium=article&amp;utm_source=help-center" rel="noopener noreferrer" target="_blank">Watch now</a> <span id="isPasted" style="color: rgb(38, 42, 62); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Learn the many ways to wield Gorgias Convert to drive sales, engagement, and an enhanced customer experience.&#xA0;Speakers:&#xA0;<ul><li style="font-family: Inter;">Matthew Shinn (Gorgias)</li><li style="font-family: Inter;">Audrey Saleh (Gorgias)</li></ul><h3 id="anchored-in-efficiency"> Anchored in Efficiency</h3>Original broadcast from 22/02/2023 <a href="https://app.getcontrast.io/watch/gorgias-fireside-chat-anchored-in-efficiency-replay-2023-02-22?utm_campaign=webinars-fireside-chats&amp;utm_medium=article&amp;utm_source=help-center" rel="noopener noreferrer" target="_blank">Watch now</a> Hear how two top e-commerce brands optimize their support teams during lean times and gain valuable insight from Robert Durrette (Ridgeline Agency) about strategies to get the most out of your tech stack.Speakers:<ul><li style="font-family: Inter; font-size: 16px;">Matthew Shinn (Gorgias)</li><li style="font-family: Inter; font-size: 16px;">Robert Durrette (Ridgeline Agency)</li><li style="font-family: Inter; font-size: 16px;">Deja Jefferson (My Topical)</li><li style="font-family: Inter; font-size: 16px;">Kelsie Karlsen (White and Warren)</li></ul><h3 id="mastered-the-metrics"> Mastered the Metrics</h3>Original broadcast from 22/03/2023 <a href="https://app.getcontrast.io/watch/gorgias-fireside-chat-replay-2023-03-22?utm_campaign=webinars-fireside-chats&amp;utm_medium=article&amp;utm_source=help-center" rel="noopener noreferrer" target="_blank">Watch now</a> Deep dive into data with Dave Bochetto (Atidiv) as he walks through his playbook for meaningful reporting, and hear how Sarah Azzaoui (Clove) uses metrics to prove the impact of customer support.A free copy of the Gorgias Statistics playbook by David Bochetto is included with the registration.Speakers:<div><ul><li style="font-family: Inter; font-size: 16px;">Matthew Shinn (Gorgias)</li><li style="font-family: Inter; font-size: 16px;">David Bochetto (Atidiv)</li><li style="font-family: Inter; font-size: 16px;">Sarah Azzoui (Clove)</li></ul><h3 id="integrated-for-success"> Integrated for Success</h3>Original broadcast from 16/05/2023 <a href="https://app.getcontrast.io/watch/gorgias-fireside-chat-integrated-with-success-replay-2023-05-16-1?utm_campaign=webinars-fireside-chats&amp;utm_medium=article&amp;utm_source=help-center" rel="noopener noreferrer" target="_blank">Watch now</a> Everything about integrating your favorite apps with Gorgias to maximize the efficiencies of your support team, making the most out of every minute. Hear from Ash Tenorio (KOS) and Leeor Cohen (Create CX) as they discuss their experiences from the perspective of a merchant, as well as an agency partner.Speakers:<ul><li style="font-family: Inter; font-size: 16px;">Matthew Shinn (Gorgias)</li><li style="font-family: Inter; font-size: 16px;">Ash Tenorio (KOS)</li><li style="font-family: Inter; font-size: 16px;">Leeor Cohen (Create CX)</li></ul><h3 id="future-of-cx"> Future of CX</h3>Original broadcast from 30/08/2023 <a href="https://app.getcontrast.io/watch/gorgias-fireside-chat-ai-session-replay-2023-08-30-1?utm_campaign=webinars-fireside-chats&amp;utm_medium=article&amp;utm_source=help-center" rel="noopener noreferrer" target="_blank">Watch now</a> Learn how to navigate and harness emergent AI-driven technologies that are rapidly changing the ways CX can work smarter not harder. Hear from Diana Khramina (Chief of Staff) and Thomas Trinelle (Product Team Lead) to learn about AI-driven tools already at your disposal, as well as forecast the future ways these technologies will lead the evolution of eCommerce.A free copy of The Future of Support is Automated: How to Automate 30%+ of Support Tickets by Diana Khramina is included with the registration.Speakers:<ul><li style="font-family: Inter; font-size: 16px;">Matthew Shinn (Gorgias)</li><li style="font-family: Inter; font-size: 16px;">Diana Khramina (Gorgias)</li><li style="font-family: Inter; font-size: 16px;">Thomas Trinelle (Gorgias)</li></ul><div id="isPasted"> </div><h3 id="bfcm-secrets-revealed"> BFCM Secrets Revealed</h3>Original broadcast from 16/10/2023 <a href="https://app.getcontrast.io/watch/gorgias-prepare-for-bfcm-2023-replay-2023-10-18?utm_campaign=webinars-fireside-chats&amp;utm_medium=article&amp;utm_source=help-center" rel="noopener noreferrer" target="_blank">Watch now</a> Prepare for 2024&apos;s Black Friday + Cyber Monday rush with guides on optimizing your Gorgias account along with optimizing your operations to accommodate the imminent influx of tickets.&#xA0;Bri Christiano (Director of Support) details every aspect of optimizing your Gorgias account so that your team stays ahead of the curve. Natalie Barton (CSM/PSM) takes us on a journey through ensuring your processes outside of Gorgias are attuned with your goal to stay ahead on tickets while delivering five-star support.Speakers:<ul><li style="font-family: Inter; font-size: 16px;">Matthew Shinn (Gorgias)</li><li style="font-family: Inter; font-size: 16px;">Bri Christiano (Gorgias)</li><li style="font-family: Inter; font-size: 16px;">Natalie Barton (Gorgias)</li></ul></div>