Your profileUpdated 2 months ago
Each Gorgias user has a section specific to them titled Your profile. This section is where variables for current agent and agent will pull data. These variables are used in macros and in the email signature setup by the admin of the account. The name and images here are also what will show when you are using the Gorgias chat integration.
Profile settings
Your profile includes information about your as an agent and a number of settings. These are:
Personal information
| Your name | Your full name. This can be used in Macros as a variable, in Chat, statistics and in the helpdesk in general. |
| Your email | Your email address. This is the email you use to log in as a user. This is can also be used in Macros as a variable, in Chat, statistics and the helpdesk in general. |
| Your bio | Your bio or role. This can be used in Macros as a variable. |
| Timezone | Your timezone. This setting controls the timezone for you as a user and affects time/date in the helpdesk and statistics (statistics are shown in the users timezone). Please note dates are always displayed in US format. |
| Language | Your language. This controls how default text is displayed in the helpdesk. |
| Avatar (picture) | Your avatar image. This will be displayed in the helpdesk and, depending on your Chat settings, in Chat and in your help center. |
My macro preferences
| Macro prediction | When the system predicts that you would use a certain type of macro on the ticket that you're replying to, this option will pre-fill your typing field with the relevant macro automatically. |
| Display macro search view by default | This option will open up the macros panel automatically every time you open a ticket. |
| Macro suggestions | This feature will display the top 3 suggested macros for the specific ticket that you're about to reply to based on our own machine learning powered recommendation engine. |
Forward calls to an external number
| Enable call forwarding | This setting controls Phone behaviour. When enabled, calls routed to you in the helpdesk will be forwarded to an external landline or mobile. |
Access your profile
There are two ways you can access your profile - via the user menu or via settings page.
Steps - via user menu
- Click on the user menu (bottom left hand corner)
- Click Your profile
Steps - via settings page
- Go to Settings
- Click Your profile in the You section
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