Manage your profile and preferencesUpdated a day ago
A complete profile allows your customers and teammates to recognize who they’re talking to. You can update your personal information, like your name, email address, and a profile picture, and you can also adjust your preferences to customize your experience in your team’s helpdesk.
Edit your profile
- From your helpdesk, click the profile icon in the bottom-left corner.
- In the menu, select [Your name].
- Edit your personal information and preferences.
- Click Save Changes.
Profile information and preferences
Review the tables below to understand what information you can add to your profile, and which preferences you can customize.
Personal information
| Your name | Your full name - it can be used as a variable, in chat, is how you’re identified in Analytics reports, and around the helpdesk in general. |
|---|---|
| Your email | This is the email address you use to sign in to Gorgias. It can also be used to identify you around the helpdesk. |
| Your bio | A short description of your role and responsibilities. Your admin can choose to include your bio in your email signature. |
| Profile picture | Upload a square image (up to 500KB). Your picture appears in Gorgias, and if your team handles chat tickets, customers will see your picture while chatting with you. |
| Theme | You can choose between the System, Dark, and Light themes to adjust the color of your helpdesk. |
Date and time preferences
| Timezone | The timezone you set will determine the timestamp you see on tickets, analytics, and audit logs. |
|---|---|
| Date format | You can choose between the MM/DD/YYYY and DD/MM/YYYY date formats and the 24-hour or 12-hour (AM/PM) time format. |
Ticket translation preferences
| Enable ticket translations | Gorgias automatically translates inbound and outbound messages into your preferred language when enabled. |
|---|---|
| Default translation language | Select a default translation language that will apply to all tickets written in languages you don’t know. |
| Languages you know | If you'd like to prevent tickets in certain languages from being translated to the default translation language, you can add languages you know to your profile. |
Macro display preferences
| AI Macro prediction | Gorgias predicts which macro is most relevant to the ticket you’re replying to, and automatically applies it for you. |
|---|---|
| AI Macro suggestions | Gorgias suggests three macros that fit the ticket you’re replying to, which you can apply in one click. |
| Display macro search view by default | Instead of starting with a blank message composer, the macros search view is always open when working in tickets. |
Forward calls to an external number
| Enable call forwarding | Calls routed to you in the helpdesk are forwarded to an external phone number, instead of ringing in the helpdesk. |
|---|---|
| Forward calls when offline | When you aren’t online in Gorgias, calls will be forwarded to your external phone number. |
