Manage your profile and preferencesUpdated 15 days ago

A complete profile allows your customers and teammates to recognize who they’re talking to. You can update your personal information, like your name, email address, and a profile picture, and you can also adjust your preferences to customize your experience in your team’s helpdesk.

Edit your profile

1. From your helpdesk, click the profile icon in the bottom-left corner.
2. In the menu, select [Your name].
3. Edit your personal information and preferences.
4. Click Save Changes.

Profile information and preferences

Review the tables below to understand what information you can add to your profile, and which preferences you can customize.

Personal information

Your name	Your full name - it can be used as a variable, in chat, is how you’re identified in Analytics reports, and around the helpdesk in general.
Your email	This is the email address you use to sign in to Gorgias. It can also be used to identify you around the helpdesk.
Your bio	A short description of your role and responsibilities. Your admin can choose to include your bio in your email signature.
Profile picture	Upload a square image (up to 500KB). Your picture appears in Gorgias, and if your team handles chat tickets, customers will see your picture while chatting with you.
Theme	You can choose between the System, Dark, and Light themes to adjust the color of your helpdesk.

Date and time preferences

Timezone	The timezone you set will determine the timestamp you see on tickets, analytics, and audit logs.
Date format	You can choose between the MM/DD/YYYY and DD/MM/YYYY date formats and the 24-hour or 12-hour (AM/PM) time format.

Ticket translation preferences

Enable ticket translations	Gorgias automatically translates inbound and outbound messages into your preferred language when enabled.
Default translation language	Select a default translation language that will apply to all tickets written in languages you don’t know.
Languages you know	If you'd like to prevent tickets in certain languages from being translated to the default translation language, you can add languages you know to your profile.

Macro display preferences

AI Macro prediction	Gorgias predicts which macro is most relevant to the ticket you’re replying to, and automatically applies it for you.
AI Macro suggestions	Gorgias suggests three macros that fit the ticket you’re replying to, which you can apply in one click.
Display macro search view by default	Instead of starting with a blank message composer, the macros search view is always open when working in tickets.

Forward calls to an external number

Enable call forwarding	Calls routed to you in the helpdesk are forwarded to an external phone number, instead of ringing in the helpdesk.
Forward calls when offline	When you aren’t online in Gorgias, calls will be forwarded to your external phone number.

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