Check out how to get around tickets and assign them to the right agent in the following video:
How it works
Here's how to manually modify the assignee user for any ticket.
Assign a ticket to an agent
Sometimes you will need to transfer a ticket to another agent. To do this follow these 3 simple steps.
- Click on the ticket.
- Click on the current assignee name.
- Select the person you want to assign.
Assign a ticket to yourself
If you want to assign ticket to yourself if the ticket is unassigned or assigned to someone else, please follow the steps from bellow:
Clear the assignee user (Unassign the ticket)
If you want to unassign a ticket just follow the steps from bellow:
You can also assign a ticket to a team following the exact same steps!