Amazon, eBay & Walmart by ChannelReply

Updated 2 months ago by Amy Elenius

ChannelReply allows you to respond to eBay, Amazon, and Walmart buyer messages from Gorgias.

How it works

Each marketplace inquiry will create a ticket in Gorgias, and display order information next to it, as you can see below:

Here is the list of types of requests that are available:

Amazon
  • Any buyer message
  • All normal Amazon email notifications, including new orders, shipment confirmations, return requests, etc.
  • Negative Feedback notifications (for seller ratings of 3 stars or less)
eBay
  • Item inquiries
  • Order inquiries
  • Resolution Center inquiries, cases, and returns
  • New Order notifications
  • All normal eBay email notifications
Walmart
  • Any buyer message
  • Escalations
  • All normal Walmart email notifications

ChannelReply's pricing starts at $31 per month.

The 'Amazon', 'eBay' and 'Wallmart' tags will be automatically added to the tickets coming from these channels. This can be useful in creating separate views for your tickets. You can find more info on how to do this here.

Setup instructions

  1. Create a ChannelReply account
  2. Select Gorgias when prompted
  3. Get your API credentials in Gorgias -> Settings -> REST API
  4. Copy them and paste them into ChannelReply
  5. Follow the prompts to connect your eBay, Amazon and/or Walmart accounts

You're all set!

If you'd like to see a bit more details check out ChannelReply + Gorgias integration demo video now!

FAQs

Can I pull Amazon emails through ChannelReply?

Absolutely! All Amazon emails can be pulled through ChannelReply.

Unfortunately, we can’t guarantee delivery of replies to Amazon Answers. The new Amazon API doesn’t have any functions to deal with these responses. For that reason we advise replying from Seller Central.

Is it possible to mark an Amazon ticket as 'no reply needed' directly from Gorgias without sending a reply?

Indeed, in the customer sidebar for your Amazon integration, there will be a link for marking the conversation as no response needed. As soon as you click on that link, an internal note will show up inside the ticket confirming that the conversation is marked as 'no response needed'.

Why are my eBay tickets separating into new tickets every time the customer replies?

There might be some settings in your mailbox that you will need to adjust. Please check out the following tutorial:

 Please note that this integration was built by our partners and while we do support it, in case any technical issue arises, the wait time might be a bit longer than for a regular support request. Thanks for your understanding!


What do you think? Yay or Nay?