Amazon, eBay & Walmart by ChannelReply

Updated 2 weeks ago by Romain Lapeyre

How it works

ChannelReply allows you to respond to eBay, Amazon, and Walmart buyer messages from Gorgias. Each marketplace inquiry will create a ticket in Gorgias, and display order information next to it, as you can see below:

Here is the list of types of requests that are available:


  • Any buyer message
  • All normal Amazon email notifications, including new orders, shipment confirmations, return requests, etc.
  • Negative Feedback notifications (for seller ratings of 3 stars or less)


  • Item inquiries
  • Order inquiries
  • Resolution Center inquiries, cases, and returns
  • New Order notifications
  • All normal eBay email notifications


  • Any buyer message
  • Escalations
  • All normal Walmart email notifications

ChannelReply's pricing starts at $31 per month.

The 'Amazon', 'eBay' and 'Wallmart' tags will be automatically added to the tickets coming from these channels. This can be useful in creating separate views for your tickets. You can find more info on how to do this here.

Set-up instructions

  1. Create a ChannelReply account
  2. Select Gorgias when prompted
  3. Get your API credentials in Gorgias -> Settings -> REST API
  4. Copy them and paste them into ChannelReply
  5. Follow the prompts to connect your eBay, Amazon and/or Walmart accounts

You're all set!

If you'd like to see a bit more details check out ChannelReply + Gorgias integration demo video now!

Please note, this integration is available to all customers but will only be supported for Advanced and Enterprise plan customers. While any plan can set up the integration following the instructions,  due to the manual work it requires on our end, if you are on the Basic or Pro plan we will not be able to provide support in setting it up or fixing any issues with it should they arise.

Frequently asked questions

  1. Can I pull Amazon emails through ChannelReply?
    Absolutely! All Amazon emails can be pulled through ChannelReply.
Unfortunately we can’t guarantee delivery of replies to Amazon Answers. The new Amazon API doesn’t have any functions to deal with these responses. For that reason we advise replying from Seller Central.
  1. Is it possible marking an Amazon ticket as no reply needed directly from Gorgias without sending a reply?
    Indeed, in the customer sidebar for your Amazon integration, there will be a link for marking the conversation as no response needed. As soon as you click on that link, an internal note will show up inside the ticket confirming that the conversation is marked as 'no response needed'.

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