AI Agent Actions: get or update fulfillment data from ShipStationUpdated a month ago

ShipStation is a third-party logistics (3PL) shipping platform that allows you to manage small parcel shipping for your online store.

When you set up an Action for ShipStation in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to their order or understand its status. This is especially useful if the order has already been sent to your warehouse team for fulfillment, but hasn’t shipped yet.

Available AI Agent Actions for ShipStation

• Get fulfillment data from ShipStation→ this Action allows AI Agent to use shipping information to answer shoppers’ questions about the status of their order — for example, “where is my order?” (WISMO-type questions)
  • You may choose to use ShipStation to answer WISMO-type questions in the case that it has more up-to-date fulfillment information than is available in Shopify.
• Update shipping address in ShipStation→ this Action allows AI Agent to update the shoppers’ shipping address in ShipStation
  • AI Agent confirms with the shopper their updated shipping address. So long as orderStatus in ShipStation is not shipped or cancelled, AI Agent updates the shipping address in ShipStation and provides confirmation of the change to the shopper.

What you’ll need to set up this Action

• Admin or Lead permissions in Gorgias to set up this Action
• Your API Key and Secret from ShipStation

Connecting AI Agent to ShipStation (find and format your authorization details)

You will need an API Key and Secret from ShipStation in order to set up Actions that give AI Agent access to your fulfillment data. An API key alone will not suffice, so make sure you follow the steps below!

Here we’ll show you how to convert your API Key and Secret into a format that ShipStation requires in order to connect with Gorgias. Watch this short video and follow the steps below:

1. Sign in to ShipStation
2. Go to Settings > Account > API Settings > API Keys
3. Select V1 API from the API Version dropdown menu
4. Copy both your API Key and API Secret

   

5. Head over to base64encode.org. We'll use this site to convert your API key and Secret into a value that ShipStation requires in order to connect with Gorgias. Copy and paste your API key and Secret into the text box as follows:
   • In the text box enter your API key
   • Then add a colon ":", followed by your API Secret
   • For example, if your API Key is "ABC" and your API Secret is "123", then you should type "ABC:123"
6. Select Encode and copy the resulting value
   • This encoded value will allow you to set up the connection between ShipStation and Gorgias
     
     
     
7. Return to Gorgias to set up an Action for ShipStation
8. In the API key field, paste the value you created from base64encode.org
9. Select Continue to proceed with setting up the ShipStation Action for AI Agent

Limitations

• No notable limitations