Connect AI Agent with other apps
Use Actions with AI Agent to simplify and automate tasks that normally require human agents to make changes in 3rd-party tools
Create an Action to connect AI Agent to other apps
An Action is a series of tasks that AI Agent performs on your behalf in multiple connected apps. Typically, requests from shoppers require your agents to make changes in one or more separate tools, like Shopify, a 3rd-party logistics platform, or you
Create Actions: use advanced options to build custom Actions for AI Agent
You can use a visual workflow builder to create custom Actions for AI Agent that align with your brand’s unique business needs and use cases. When you create an Action for AI Agent, select Advanced options to open a visual workflow builder. Brands th
View event logs for AI Agent Actions
AI Agent uses Actions to make changes in the apps that you use to run your store and resolve shoppers’ tickets. Admins and Team Leads can see an event log for each Action that AI Agent uses to respond to shoppers’ tickets. Each log provides a record
AI Agent Actions: make changes to Shopify orders
When you set up an Action for Shopify in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to their orders, including cancelling an order, changing their shipping address, removing items, and more. Using Actions to m
AI Agent Action: Send Loop Returns portal deep link
When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who need to return or exchange an order through Loop Returns. You will need an active Loop account and access to your Loop account’s API key. You can use this A
AI Agent Action: Send return shipping status from Loop Returns
When you set up this Action in Gorgias, AI Agent can fully resolve requests from shoppers who inquire about the status of an order they returned. You will need an active Loop account and access to your Loop account’s API key. AI Agent can confirm whe
AI Agent Actions: manage Recharge subscriptions
Recharge is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Recharge, AI Agent can fully resolve requests from shoppers who want to make changes to their current subscription, like skip
Support Actions: Connect AI Agent to ShipStation
ShipStation is a third-party logistics (3PL) platform that allows you to manage small parcel shipping for your online store. Using Support Actions, you can connect AI Agent to ShipStation so that it can fully resolve requests from shoppers on your be
Support Actions: Connect AI Agent to ShipBob
ShipBob is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. Using Support Actions, you can connect AI Agent to ShipBob so that it can fully resolve requests from shoppers on y
Support Actions: Connect AI Agent to ShipHero
ShipHero is a third-party logistics (3PL) provider that allows you to manage warehouse and shipping for your online store. Using Support Actions, you can connect AI Agent to ShipHero so that it can fully resolve requests from shoppers on your behalf.
AI Agent Actions: Shipmonk
ShipMonk is a third-party logistics (3PL) provider that allows you to manage fulfillment, inventory and shipping for your online store. When you set up an Action for ShipMonk in Gorgias, AI Agent can fully resolve requests from shoppers who want to m
AI Agent Actions: manage Skio subscriptions
Skio is a Shopify app that helps you sell and manage subscription offerings on your store. When you set up an Action for Skio in Gorgias, AI Agent can fully resolve requests from your shoppers who want to make changes to their current subscription, l
AI Agent Actions: Loop Subscriptions
Loop Subscriptions is a Shopify app that helps you manage subscription offerings on your store. When you set up an Action for Loop Subscriptions in Gorgias, AI Agent can fully resolve requests from your shoppers who want to make changes to their curr
