AI Agent Actions: ShipHeroUpdated 6 days ago

ShipHero is a third-party logistics (3PL) provider that allows you to manage warehouse and shipping for your online store.

When you set up an Action for ShipHero in Gorgias, AI Agent can fully resolve requests from shoppers who want to make changes to their order or understand its status. This is especially useful if the order has already been sent to your warehouse team for fulfillment, but hasn’t shipped yet.

Available Actions for ShipHero

• Get fulfillment data from ShipHero→ this Action allows AI Agent to use shipping information to answer shoppers’ questions about the status of their order — for example, “where is my order?” (WISMO-type questions)
  • You may choose to use ShipHero to answer WISMO-type questions in the case that it has more up-to-date fulfillment information than is available in Shopify.
• Update shipping address in ShipHero→ this Action allows AI Agent to update the shoppers’ shipping address in ShipHero
  • AI Agent confirms with the shopper their updated shipping address
  • AI Agent attempts to update the shipping address in ShipHero. The Action is successful so long as the orderStatus in ShipHero is not shipped or cancelled
  • AI Agent provides confirmation of the change to the shopper
• Cancel order in ShipHero → this Action cancels an upcoming order for a shopper
  • AI Agent confirms with the shopper that they want to cancel their order
  • AI Agent attempts to cancel the order in ShipHero. The Action is successful so long as the orderStatus in ShipHero is not shipped or cancelled
  • AI Agent confirms with the shopper that their order has been cancelled
    
    
    • Note: in order for the shopper to receive a refund for their cancelled order, AI Agent must also use Cancel Shopify order.

What you’ll need to set up Actions for ShipHero

• Admin or Lead permissions in Gorgias to set up this Action
• Your API Refresh Token from ShipHero

Connecting AI Agent to ShipHero (find your API Refresh Token)

You will need an API Refresh Token from ShipHero in order to set up Actions that give AI Agent access to your fulfillment data.

To acquire a Refresh Token, ShipHero has you create a “developer user”. We recommend that you use [email protected] as the email address for this user, but you can also add an identifier to help identify the purpose of the integration — for example, [email protected].

Once you’ve obtained your Refresh Token, return to Gorgias to set up an Action for ShipHero

1. Go to Automate > AI Agent, then select the Actions tab
2. Select the Action for ShipHero
3. Select Use Action
4. Enter the Refresh Token you obtained from ShipHero, then select Continue

Limitations

• No notable limitations