Vision is a built-in capability that AI Agent uses to read and understand images sent by customers in email conversations. Vision helps AI Agent to:. Vision is automatically enabled when you use AI Agent. There are no extra steps required. AI Agent’s

Vision is a built-in capability that AI Agent uses to read and understand images sent by customers in email conversations.Vision helps AI Agent to:<ul><li>Identify customer problems faster</li><li>Reduce unnecessary escalations</li><li>Improve customer satisfaction by acknowledging and responding to images</li><li>Increase automation of straightforward support cases that include visual content, without needing to change your workflows</li></ul>Vision is automatically enabled when you use AI Agent. There are no extra steps required.<h2 id="requirements">Requirements</h2><ul><li>You must have an active AI Agent subscription</li><li>You must have&#xA0;<a href="https://docs.gorgias.com/en-US/set-up-and-go-live-with-ai-agent-500219#enable-ai-agent-on-email" target="_blank" rel="noopener noreferrer">AI Agent enabled on Email</a> <ul><li>Image recognition is not currently available on Chat channels</li></ul></li></ul><h2 id="how-vision-works">How Vision works</h2>AI Agent&#x2019;s Vision uses a large language model (LLM) capable of analyzing visual content to understand images. When a customer sends an image, AI Agent uses the LLM to extract information like text, product details and other context-based insights.Details from the image analysis and the customer&#x2019;s message are then given to AI Agent as context to generate a response. With this information, AI Agent can resolve tickets that depend on visual information, such as:<ul><li>Product issues: customer shares photo of package. AI Agent can identify missing items or product damage</li><li>Return/refund validation: customer uploads image of product. AI Agent evaluates eligibility based on <a href="https://docs.gorgias.com/en-US/how-ai-agent-uses-vision-to-understand-images-1992836#optimizing-ai-vision-with-guidance">your Guidance instructions</a>.</li><li>Order processing: customer shares image of receipt or confirmation email. AI Agent extracts order number to provide tracking status update.</li><li>Product suggestions: a shopper attaches an image of a black hat. AI Agent identifies and shares an appropriate matching product from your Shopify catalog.</li></ul><div class="note-callout">Note: AI Agent&apos;s Vision only applies to images that customers attach to email conversations. AI Agent cannot use Vision to:<ul><li>read images from <a href="https://docs.gorgias.com/en-US/onboard-ai-agent-with-knowledge-sources-1216498" target="_blank" rel="noopener noreferrer">your knowledge sources</a>, including your help center article, public URLs or uploaded documents. Make sure any important information conveyed in images is also written as text in these sources.</li><li>generate or send images to customers when responding with answers</li><li>read alt text on images</li></ul></div><h2 id="optimizing-ai-vision-with-guidance"> Optimizing AI Vision with Guidance</h2>You can <a href="https://docs.gorgias.com/en-US/create-guidance-to-give-ai-agent-custom-instructions-1362592" target="_blank" rel="noopener noreferrer">use Guidance to instruct AI Agent</a> on how it uses images. You can tell AI Agent when to proactively ask for an image, or what to look for when a customer shares images in different scenarios to determine next steps.Here are some examples:<ul><li>Damaged product handling:&#xA0;&#x201C;If the image clearly shows a damaged item and the shopper is requesting help, offer to send a replacement or issue a refund based on our refund policy&#x201D; <ul><li>Why this works: Shoppers often include photos of broken or defective products. The AI can now verify that the product is indeed damaged and act according to your policy without escalating to a human.</li></ul></li><li>Missing items: &#x201C;If a shopper sends an image of the package contents and a product is missing, acknowledge the issue and offer to ship the missing item&#x201D; <ul><li>Why this works:&#xA0;Sometimes customers show their opened package to prove something&#x2019;s missing. The AI can visually confirm and follow your preset resolution process.</li></ul></li><li>Return label acknowledgement: &#x201C;If the shopper shares an image of a return label or proof of shipment, confirm receipt and notify them that the return is being processed&#x201D; <ul><li>Why this works:&#xA0;Customers frequently send photos of return labels or tracking slips. The AI Agent can detect this and close the loop without requiring a human to interpret the image.</li></ul></li></ul><h2 id="faq">FAQ</h2><details style="margin: 1em 0 0.5em 0;"><summary style="display: list-item;">What image formats does AI Vision support?</summary> AI Vision supports common image formats shared by customers over email, including<ul><li>PNG (.png)</li><li>JPEG (.jpeg or .jpg)</li><li>WEBP (.webp)</li><li>Non-animated GIFs (.gif)</li></ul>Vision is not compatible with video files or documents like DOCX and PDFs, even if they include images.</details><details style="margin: 1em 0 0.5em 0;"><summary style="display: list-item;">How does AI Agent handle sensitive or private information in images?</summary> We designed AI Agent with significant privacy controls. If an image contains sensitive information (like a credit card number or other identification details), AI Agent only uses text from the image as part of its conversation with the shopper.&#xA0;All information is handled via a secure link between Gorgias and our LLMs, after which the data is deleted according to our zero retention policy.Read our <a href="https://docs.gorgias.com/en-US/security-and-privacy-faq-for-gorgias-ai-agent-1997987" target="_blank" rel="noopener noreferrer">security and privacy FAQ</a> to learn more.</details><details style="margin: 1em 0 0.5em 0;"><summary style="display: list-item;">Do customers need to send images in a certain way?</summary> Yes, currently AI Vision only supports image attachments on email. An image attachment is any file that has been properly attached to email (using the &#x1F4CE; icon), or that has been copy-pasted as an inline attachment.Although customers can <a href="http://you%20may%20have%20to%20upgrade%20AI%20Agent%20to%20access%20opportunities" target="_blank" rel="noopener noreferrer">attach images in chat</a>, AI Agent currently cannot use Vision in chat conversations.&#xA0;</details><details style="margin: 1em 0 0.5em 0;"><summary style="display: list-item;">Does AI Vision support multiple languages?</summary> Yes, AI Agent can read text from images in any language that our large language models (LLMs) support &#x2014; over 80+ languages</details>

How AI Agent uses Vision to understand images

You can use AI Agent's shopping assistant skills to engage visitors to your online store and drive more revenue. Like an in-store sales assistant, AI Agent assists shoppers with personalized sales interactions, recommending products, answering questi

You can use <a href="https://docs.gorgias.com/en-US/how-ai-agent-recommends-products-and-offers-discounts-1216108" target="_blank" rel="noopener noreferrer">AI Agent&apos;s shopping assistant skills</a> to engage visitors to your online store and drive more revenue. Like an in-store sales assistant, AI Agent assists shoppers with personalized sales interactions, recommending products, answering questions, and guiding shoppers toward a purchase.To help you prepare AI Agent for sales conversations, this article outlines several best practices to optimize AI Agent and your Chat settings. With the right changes to your settings, you can prepare AI Agent to successfully engage with shoppers and convert browsers into buyers.<h2 id="before-you-begin">Before you begin</h2>Before you can use AI Agent&apos;s shopping assistant skills, you should have the following set up:<ul><li>You must have an active AI Agent subscription <ul><li>If you subscribed to AI Agent prior to July 16, 2025, you may need to upgrade your subscription to access shopping assistant features</li></ul></li><li>It is recommended that you have both <a href="https://docs.gorgias.com/en-US/set-up-chat-81789" rel="noopener noreferrer" target="_blank">Chat installed on your store&#x2019;s website</a> and <a href="https://docs.gorgias.com/en-US/set-up-and-go-live-with-ai-agent-500219#enable-ai-agent-on-chat" target="_blank" rel="noopener noreferrer">AI Agent enabled on Chat</a> to make the most of shopping assistant skills</li></ul><h2 id="getting-ai-agent-ready-to-sell">Getting AI Agent ready to sell</h2>In order for AI Agent to successfully handle sales conversations, you may need to make changes to your existing AI Agent and Chat settings.The goal here is to equip AI Agent with relevant sales knowledge, as well as optimize your Chat widget to increase opportunities for shoppers to start a conversation.<h3 id="handovers-and-excluded-topics">Handovers and excluded topics</h3>Your handover topics define what types of conversations AI Agent should pass off to your team. If you&#x2019;ve enabled the Rule to Prevent AI Agent from answering, you may also have defined topics that AI Agent should ignore entirely.<ul><li>Review<a href="https://docs.gorgias.com/en-US/customize-how-ai-agent-behaves-567324#handover-rules" rel="noopener noreferrer" target="_blank">&#xA0;handover topics</a>&#x2192; remove any topics that might prevent successful sales conversations <ul><li>For example, today you might have handover topics that relate to: Product Recommendations, Out of stock, Sizing</li></ul></li><li>Review<a href="https://docs.gorgias.com/en-US/customize-how-ai-agent-behaves-567324#excluded-topics" rel="noopener noreferrer" target="_blank">&#xA0;excluded topics</a> &#x2192; if you&#x2019;ve enabled a Rule to Prevent AI Agent from answering, you should remove or modify topics in the Rule that might prevent AI Agent from having sales conversations</li></ul><h3 id="sales-specific-knowledge">Sales-specific knowledge</h3>You can increase conversion with AI Agent by making sure it has the relevant knowledge to handle sales conversations.If AI Agent doesn&#x2019;t have knowledge on a topic, it will hand over the conversation to your team.<ul><li>Review Shopify product descriptions&#x2192; Shopping Assistant has access to your product catalogue through Gorgias&#x2019;s integration with Shopify. <ul><li>Make sure your product descriptions are up to date so that AI Agent can answer product-specific questions and make recommendations</li><li>Give AI Agent sales-specific information&#x2192; make sure Shopping Assistant can address common questions in sales conversations, like pricing, sizing, warranties and so on. Here how you can onboard AI Agent with this knowledge: <ul><li>Give AI Agent<a href="https://docs.gorgias.com/en-US/set-up-and-go-live-with-ai-agent-500219#connect-ai-agent-to-a-public-webpage" rel="noopener noreferrer" target="_blank">&#xA0;access to a webpage</a>, like a page about your product sizing</li></ul></li><li>Create public or unlisted articles on<a href="https://docs.gorgias.com/en-US/set-up-and-go-live-with-ai-agent-500219#connect-ai-agent-to-a-help-center" rel="noopener noreferrer" target="_blank">&#xA0;your Help Center</a> &#x2014; for example, a page about your shipping and returns policy</li><li>Upload files from your computer (PDFs, DOCs, etc.)</li><li>Situational preferences and guidelines&#x2192; if you provide training to your team about how your brand should interact with shoppers or handle different sales topics, you can give AI Agent the same instruction. <ul><li>For example, today you might tell your agents: &#x201C;If a customer asks when an item will be back in stock, recommend some alternative choices in addition to answering the core questions&#x201D;</li></ul></li><li><a href="https://docs.gorgias.com/en-US/customize-how-ai-agent-behaves-567324#give-ai-agent-guidance" rel="noopener noreferrer" target="_blank">Create Guidance</a> to train AI Agent on situational best practices</li><li>Review Macros that your team uses to respond to Sales topics on email &#x2192;<a href="https://docs.gorgias.com/en-US/customize-how-ai-agent-behaves-567324#give-ai-agent-access-to-macros" rel="noopener noreferrer" target="_blank">&#xA0;add [AI Compatible] to your Macro titles</a> to give AI Agent access to the same content</li></ul></li></ul><h3 id="chat-settings-and-appearance">Chat settings and appearance</h3>Shopping Assistant interacts with your shoppers through Chat. You should review your Chat settings to make sure shoppers have the most opportunities to interact with AI Agent when they have pre-sales questions.<ul><li>Review Chat visibility Settings <ul><li>Is your Chat hidden? &#x2192; make sure you<a href="https://docs.gorgias.com/en-US/chat-visibility-289626" rel="noopener noreferrer" target="_blank">&#xA0;disable Hide Chat</a> and Hide Chat Outside of Business Hours. Even when your team is unavailable, AI Agent can continue to answer shopper questions.</li><li>Is Chat installed on all pages?&#x2192; make sure shoppers can ask questions no matter where they are on your store <ul><li><a href="https://docs.gorgias.com/en-US/add-chat-to-your-shopify-checkout-page-1002812" rel="noopener noreferrer" target="_blank">Add Chat to your checkout and thank you pages</a> to address sales questions at the most critical moment in the shopper&#x2019;s journey</li></ul></li><li>Review your<a href="https://docs.gorgias.com/en-US/customize-chat-appearance-81791#intro-message" rel="noopener noreferrer" target="_blank">&#xA0;offline mode Chat message</a>&#x2192; typically brands add a message to Chat outside of business hours &#x2014; something like &#x201C;We&#x2019;re offline, leave us a message&#x201D; <ul><li>Consider removing or changing this message to prevent shoppers from thinking that Chat is not an option outside business hours</li><li>When shoppers use Chat outside of business hours, Shopping Assistant has more opportunity to drive sales conversations</li></ul></li></ul></li><li>Review Chat appearance settings&#x2192; to encourage conversation, you want Chat to be inviting and obvious <ul><li>Is Chat being covered by other apps on the page? &#x2192; go to Settings &gt; Chat &gt; Appearance to<a href="https://docs.gorgias.com/en-US/customize-chat-appearance-81791#widget-position-on-page" rel="noopener noreferrer" target="_blank">&#xA0;change the Chat widget position</a></li><li>Does the widget clearly indicate that shoppers can use it to Chat &#x2192; consider<a href="https://docs.gorgias.com/en-US/customize-chat-appearance-81791#launcher" rel="noopener noreferrer" target="_blank">&#xA0;changing the Chat icon</a> to include a label and message, like &#x201C;Chat with us&quot;</li></ul></li></ul><img src="https://attachments.gorgias.help/0bgJ1Q6QZ2vXKOMk/hc/Aa90l7EVvjxJWorj/2025031719-b54f246a-b117-49c0-bb3c-3cbd5a967041-2024-08-23_15-16-61_v2%20(72).webp" style="width: 900px;" class="fr-fic fr-dib fr-rounded fr-bordered" alt="Your settings in Gorgias for configuring the Chat widget appearance, showing options to enable a chatbot label and customize the launcher button with either an icon alone or an icon with a &#x201C;Chat with us&#x201D; label. The &#x201C;Chat&#x201D; section is highlighted in the left navigation menu.">

Best practices: prepare Shopping Assistant for sales conversations

AI Agent uses a combination of multiple secure LLM providers, including OpenAI, Anthropic, and internally fine-tuned LLMs. Your AI Agent’s ability to recognize language and form sentences comes from a blend of state-of-the-art large language models (

<h3 id="which-large-language-model-llm-does-ai-agent-use">Which large language model (LLM) does AI Agent use?</h3>AI Agent uses a combination of multiple secure LLM providers, including OpenAI, Anthropic, and internally fine-tuned LLMs.<h3 id="what-is-used-to-train-my-ai-agent">What is used to train my AI Agent?</h3>Your AI Agent&#x2019;s ability to recognize language and form sentences comes from a blend of state-of-the-art large language models (LLMs) from a few leading providers, including OpenAI and Anthropic, as well as our own internal models.All of these models are trained using publicly available information, licensed data, and user-provided content, with a focus on publicly available data. They avoid restricted sources like paywalls or harmful content. The model doesn&apos;t store or copy specific training data but instead learns associations between words to generate responses.Your AI Agent&#x2019;s ability to answer questions in adherence to your policies comes from the data sources you connect, such as: Your Shopify order and fulfillment data, Your Gorgias Help Center and Guidance, and any public URLs connected in AI Agent&#x2019;s settings.<h3 id="do-you-use-my-data-to-train-external-llms">Do you use my data to train external LLMs?</h3>No, the data AI Agent accesses does not train large language models (LLM) from OpenAI or other 3rd-party providers. Here are the key details about our relationship with external AI providers:<ul><li>No Data Retention: OpenAI does not use data submitted through the API to train its models or improve future versions. The data is used only for processing the immediate request.</li><li>Zero Data Retention: OpenAI has a zero data retention policy for API interactions. This means that once the request is processed, the data is not stored or logged.</li><li>Privacy Compliance: Gorgias and OpenAI comply with stringent data privacy regulations such as GDPR, SOC2, and CPRA, ensuring that customer data is handled securely and responsibly. By adhering to these principles, AI Agent ensures that any data used during interactions remains isolated and is not utilized to train or enhance OpenAI&apos;s language models. Read more in<a href="https://openai.com/policies/privacy-policy" target="_blank" rel="noopener noreferrer">&#xA0;OpenAI&#x2019;s Privacy Policy</a>.</li></ul><h3 id="do-you-use-my-data-to-train-ai-for-other-brands-using-ai-agent">Do you use my data to train AI for other brands using AI Agent?</h3>Our AI Agent does learn from interactions from other brands. However, we have many safeguards in place to reduce risk of confidential data leakage.At Gorgias, we strictly adhere to privacy, confidentiality, and data security regulations, following all applicable privacy laws. The data is processed solely to enable the AI agent to respond to customer inquiries autonomously.Once a query is addressed, the data is deleted, ensuring personal or brand-identifying information is never saved, reused, or stored.<h3 id="can-someone-with-sufficient-knowledge-trace-specific-customer-information-eg-city-ip-address">Can someone with sufficient knowledge trace specific customer information (e.g., city, IP address)?</h3>Gorgias implements industry-leading security measures to protect personal information, such as customer data, IP addresses, and location details, ensuring they remain secure and inaccessible to unauthorized individuals or tracking attempts.<h3 id="can-ai-agent-make-up-information-aka-hallucinate">Can AI Agent make up information (aka hallucinate)?</h3>While no AI tool is capable of perfect accuracy 100% of the time, we put several safeguards in place to keep AI Agent from sending inaccurate information:<ul><li>Based on your knowledge. AI Agent gets its ability to understand and produce sentences from OpenAI&#x2019;s large language model, but the content of its answers only come from the knowledge sources you provide. If AI Agent cannot find an answer in the connected Help Docs, Guidances, or public URLs, it will not answer.</li><li>Internal quality assurance check. After AI Agent formulates an answer based on the knowledge sources you&#x2019;ve provided, it&#x2019;s put through a quality assurance (QA) step. Put simply, we run AI Agent&#x2019;s answer through&#xA0;another AI model to measure confidence in the answer. We only send the response if AI passes our confidence threshold.</li><li>Exclusion and handover topics. As another layer of control, we let you define topics that AI should completely ignore and topics that AI should hand over to your team.</li></ul>We can&#x2019;t guarantee AI Agent will never make mistakes &#x2014; no AI tool can. That&#x2019;s why we give you the ability to view every single answer AI Agent sends, including the knowledge sources it pulls from. This can help you understand why AI Agent sent an inaccurate response and update your knowledge sources (Help Center, Guidance, and public URLs) accordingly.<h3 id="how-can-i-stop-ai-agent-from-answering-questions-with-legal-risks">How can I stop AI Agent from answering questions with legal risks?</h3>Some topics &#x2014; such as medical questions or legal related questions &#x2014; are too sensitive to handle with AI. You can add these to your Exclusion or Handover topics to ensure AI Agent does not answer.<h3 id="can-ai-agent-answer-questions-regarding-cbd-marijuana-or-medical-prescriptions">Can AI Agent answer questions regarding CBD, Marijuana, or medical prescriptions?</h3>AI Agent will use the information from the knowledge that your team provides. If you would like to stop AI Agent from answering some questions, on specific topics, you can use Exclusion or Handover topics.<h3 id="how-does-my-feedback-improve-ai-agent">How does my feedback improve AI Agent?</h3>The feedback you provide to AI Agent helps it better connect the dots between certain types of tickets (e.g. international shipping queries) and knowledge sources (e.g. Guidance on your shipping policies). By<a href="https://docs.gorgias.com/en-US/how-to-coach-ai-agent-and-give-feedback-500892" target="_blank" rel="noopener noreferrer">&#xA0;providing feedback</a> on an interaction, you help AI Agent recognize which knowledge to draw from in similar interactions going forward.Our team also monitors feedback you deliver in-product to continuously tweak and optimize the back-end prompts that power AI Agent. These updates, informed by thousands of ecommerce brands, make AI Agent the leading AI solution for ecommerce customer support.<h3 id="does-ai-agent-comply-with-data-protection-laws-and-ai-regulations">Does AI Agent comply with data protection laws and AI regulations?</h3>Gorgias comply with stringent data privacy regulations such as GDPR, CPRA and all applicable privacy laws ensuring that customer data is handled securely and responsibly. Gorgias is also SOC 2 Type II compliant since 2020.In adherence to these guidelines, any data used during AI Agent interactions remains isolated and is not utilized to train or enhance third-party language models.<h3 id="do-i-have-a-legal-obligation-to-disclose-that-im-using-ai-agent">Do I have a legal obligation to disclose that I&#x2019;m using AI Agent?</h3>While Gorgias will always try to set our customers up for success, legal questions about your company can only be handled by an attorney, who represents your interests. If you&#x2019;ve legal questions, you should seek legal advice from external counsel, as Gorgias cannot provide legal advice.That said, you have the choice of whether or not to disclose your use of AI in response generated by AI Agent.<ul><li>In Email: Use the Email Signature setting to disclose your use of AI.</li><li>In Chat: Messages sent by AI Agent are noted with &#x201C;Automated&#x201D; under the message. For additional transparency, you can<a href="https://docs.gorgias.com/en-US/chat-privacy-policy-361578" target="_blank" rel="noopener noreferrer">&#xA0;use the Privacy Policy feature</a> to disclose your use of AI.</li></ul>We would recommend using your email signature to indicate that the message your customers receive has been created with AI.<h3 id="where-is-my-data-stored">Where Is My Data Stored?</h3>Your data is securely maintained on Google Cloud Platform (GCP). We have several servers around the world - the closest one to the merchant will be attributed. Note that if you are in the EU, then your server will be in the EU.

Security and privacy FAQ for Gorgias AI Agent

If you signed up for a Gorgias account prior to May 28, 2025 and you’ve subscribed to AI Agent, you have the option to upgrade your subscription to unlock additional AI Agent features, including Shopping Assistant skills and opportunities. If you sig

If you signed up for a Gorgias account prior to May 28, 2025 and you&#x2019;ve subscribed to AI Agent, you have the option to upgrade your subscription to unlock additional AI Agent features, including <a href="https://www.gorgias.com/ai-agent/shopping-assistant" target="_blank" rel="noopener noreferrer">Shopping Assistant skills</a> and <a href="https://docs.gorgias.com/en-US/continuously-improve-ai-agent-with-opportunities-%255Bbeta%255D-4858461" target="_blank" rel="noopener noreferrer">opportunities</a>.If you signed up for Gorgias after May 28, 2025, these features are already included in your AI Agent subscription.In this article, you&#x2019;ll learn how to upgrade your AI Agent subscription to access new features. If you don&#x2019;t currently subscribe to AI Agent, visit the <a href="https://docs.gorgias.com/en-US/billing-and-usage-page-199386" target="_blank" rel="noopener noreferrer">Billing &amp; usage page</a> to subscribe.<h2 id="requirements">Requirements</h2><ul><li>You must have an Admin to Account Owner role to complete the upgrade</li></ul><h2 id="additional-ai-agent-features">Additional AI Agent features</h2><ul><li><a href="https://www.gorgias.com/ai-agent/shopping-assistant" target="_blank" rel="noopener noreferrer">Shopping Assistant</a>: proactively engage shoppers in conversations at key moments while they browse your website. Let AI Agent make personalized product recommendations, intelligently upsell based on shoppers&#x2019; carts, and offer discounts according to your shoppers&#x2019; buying intent.</li><li><a href="https://docs.gorgias.com/en-US/continuously-improve-ai-agent-with-opportunities-%255Bbeta%255D-4858461" target="_blank" rel="noopener noreferrer">Opportunities</a>: review and act upon recommendations to improve your AI Agent so that it can handle more conversations, and successfully resolve cases like your human agents.</li></ul><h2 id="upgrade-your-ai-agent-subscription">Upgrade your AI Agent subscription</h2>When you upgrade your subscription, you agree to <a href="https://docs.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385" target="_blank" rel="noopener noreferrer">updated pricing</a>, as well as updated terms outlined in <a href="https://www.gorgias.com/legal/terms-of-service" target="_blank" rel="noopener noreferrer">Gorgias&#x2019;s Subscription Agreement</a>.<ol><li>From the main menu, go to AI Agent, then click Shopping Assistant.</li><li>Select Upgrade Now.</li><li>Select the checkbox to confirm that you agree to updated pricing and terms, then click on Upgrade AI Agent<img src="https://attachments.gorgias.help/0bgJ1Q6QZ2vXKOMk/hc/Aa90l7EVvjxJWorj/2025082913-62209c95-1cbd-448d-9d4d-a94a194f517d-2024-08-23_15-16-61_v2%20(171).webp" style="width: 900px;" class="fr-fic fr-dib fr-rounded fr-bordered" alt="The Shopping Assistant page within your AI Agent settings, showing a paywall with the option to upgrade to use Shopping Assistant "></li></ol>

How to upgrade your AI Agent subscription

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Snooze tickets

Merge Gorgias tickets

Assign priority to tickets in Gorgias

Manage automatic ticket assignment in Gorgias

Take action on tickets in bulk

Export tickets from Gorgias

Internal Notes

Keyboard shortcuts

Tickets auto-merge

Review customer history in Gorgias

Translate tickets in Gorgias

Handle Gorgias Voice tickets

Forward calls into or out of Gorgias

Listen in on active Gorgias Voice calls

Match Customer by Shopify Default Address Phone Number

Voice FAQ

Voice Troubleshooting

Tickets

Customer Sentiments

Customer Intents

Intents & Sentiments

Notifications 101

Enable browser notifications in Chrome

Enable browser notifications in Safari

Enable browser notifications in Microsoft Edge

Disable browser notifications

Notifications

Daily operations

Introducing: Multiple store management in Gorgias

Set Business Hours for Gorgias Support Channels

Gorgias mobile app

Languages Gorgias can detect

Accessing Incognito Mode

Set SLA policies in Gorgias

Set up custom SSO for Gorgias

Manage Gorgias account access

Add a phone number to Gorgias

Manage phone numbers in Gorgias

Available phone numbers on Gorgias

Gorgias Voice and SMS coverage regions

Add Shopify metafields to Gorgias

Manage multiple stores in Gorgias

Send and receive email from Gorgias with the Gmail integration

Send and receive email from Gorgias with the Outlook integration (Microsoft 365)