AI Agent settings

Personalize your AI Agent to match your brand's personality and preferences

Customize how AI Agent behaves

You can customize how AI Agent behaves so that it responds to shoppers in a way that's consistent and matches your brand’s way of working. Just a like how you would onboard a human agent, you can instruct AI Agent on:. Use tone of voice to instruct A

Let AI Agent autofill tags and ticket fields

AI ticket tagging saves time by having AI Agent automatically fill out ticket fields and add tags to the conversations it handles. By setting up automatic tagging, you make it easier to organize and label tickets, trigger automations, and analyze tre

Customize how AI Agent hands over Chats to live agents

When you enable AI Agent on Chat, you can customize how the AI communicates with shoppers during a handover to your live agents. You can create custom instructions both for when Chat is online and offline. In this article, you’ll learn how to customi