AI Agent settings
Personalize your AI Agent to match your brand's personality and preferences
Customize how AI Agent hands over to your team
When AI Agent can't resolve a customer's inquiry, it hands the conversation over to your team. Learn when handovers happen, how to configure handover topics, and how to customize handover behavior on chat.
Let AI Agent autofill tags and ticket fields
AI ticket tagging saves time by having AI Agent automatically fill out ticket fields and add tags to the conversations it handles. By setting up automatic tagging, you make it easier to organize and label tickets, trigger automations, and analyze tre
Customize AI Agent's tone of voice
Tone of voice is how AI Agent sounds when it talks to your customers: the words it chooses, how it opens and closes conversations, and what it never says. Configuring tone of voice ensures that every reply feels consistent and on-brand, no matter whi
Set the language AI Agent replies in
By default, AI Agent detects the language a customer writes in and replies in the same language. You can also configure AI Agent to always reply in one fixed language instead. This article covers:. When no language is configured, AI Agent reads the c
Change AI Agent's name
AI Agent appears in your Gorgias helpdesk as a user with its own profile. Its name is how it identifies itself in conversations with customers. The default name is "AI Agent Bot," but you can change it to match your brand — for example, a persona nam
Use rules with AI Agent
AI Agent and Gorgias rules are separate systems that both act on tickets — and when set up without considering each other, they can conflict. This article explains how they work together, how to use Gorgias' two pre-built rules for AI Agent, and how
