Analyze AI Agent
Continuously improve AI Agent with Opportunities (Beta)
Once your AI Agent is live, Opportunities highlight specific improvements you can make based on conversations that AI Agent wasn’t able to fully resolve. Reviewing and acting on these recommendations helps you improve AI Agent’s knowledge so it can s
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge t
Review your AI Agent performance
The AI Agent report shows how Support Agent and Shopping Assistant are performing — including automation, deflection, response times, and sales impact. Switch between tabs to see all of AI Agent at once, or focus on one role at a time.
Review your overall automation performance
The AI Agent Overview report shows how automation is performing across your store — including how much of your support is automated, how much time and money it saves, and how often shoppers are handed off to your team.
