Analyze AI Agent
Explore AI Agent performance by ticket topic
An intent is the main topic that AI Agent identifies for a ticket. You can use the Intents page in Gorgias to explore how AI Agent performs across different topics and sub-topics. From the Intents page, you can identify gaps in AI Agent’s knowledge t
Review automation performance in the AI Agent Overview report
You can use the AI Agent Overview report to measure the overall performance of automation features including AI Agent, Flows, Order Management and Article Recommendations. The Overview reports give you a high-level view of how AI Agent and other auto
Review performance analytics for Support Agent
You can measure AI Agent’s support performance using Gorgias’ detailed reports. By looking at the AI Agent report in your Statistics, you can review how the AI scores in terms of First Response Time (FRT), CSAT, one-touch tickets and other key suppor
Review performance analytics for Shopping Assistant
You can measure your Shopping Assistant’s performance using Gorgias’ detailed reports. By reviewing the Shopping Assistant report in your Statistics, you can review how effective your Shopper Assistant’s conversations have been based on key metrics l
Review automation performance by feature
The Performance by feature report shows you detailed information on how specific automations are performing, including Flows and Article Recommendations. You can also view important insights from Order Management, including your top reported product
