Intents & Sentiments

Customer Sentiments

Facial expression, tone of voice or body language are all clues that improve oral communication but are lacking in online interactions. Yet, knowing how a customer feels could greatly improve the quality of your customer service.If you're not familia

Customer Intents

If you want to automatically manage repetitive tasks - such as tagging tickets or responding to common questions - but don't want to spend a lot of time setting up complex Rules, you can use customer intent detection. If you're not familiar with the