Intents & Sentiments
Use intents and sentiments to prioritize and route tickets
Every message from a customer carries two signals: what the customer wants (their intent) and how they feel about it (their sentiment). Gorgias automatically detects both on every incoming message, so you can use them as conditions in rules to tag ti
Customer Intents
If you want to automatically manage repetitive tasks - such as tagging tickets or responding to common questions - but don't want to spend a lot of time setting up complex Rules, you can use customer intent detection. If you're not familiar with the
Customer Sentiments
Facial expression, tone of voice or body language are all clues that improve oral communication but are lacking in online interactions. Yet, knowing how a customer feels could greatly improve the quality of your customer service.If you're not familia
Customer Intents
If you want to automatically manage repetitive tasks - such as tagging tickets or responding to common questions - but don't want to spend a lot of time setting up complex Rules, you can use customer intent detection. If you're not familiar with the
Customer Sentiments
Facial expression, tone of voice or body language are all clues that improve oral communication but are lacking in online interactions. Yet, knowing how a customer feels could greatly improve the quality of your customer service.If you're not familia
