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Intents & Sentiments

3 articles

Articles

Automate your work using Customer Sentiments

Facial expression, tone of voice or body language are all clues that improve oral communication but are lacking in online interactions. Yet, knowing how a customer feels could greatly improve the quality of your customer service.If you're not familia

Automate your work using Customer Intents

If you want to automate repetitive tasks, such as tagging tickets or responding to common questions, but do not want to spend a lot of time setting up rules, Gorgias offers a much more convenient way to simplify rules by using customer intent detecti

Intents - Use Cases and FAQs

Using intent detection is a great way to automate a big portion of your daily workflow. This feature will help you set up rules powered by the Gorgias machine learning system in order to recognize the intents behind your customers' messages and auto-