Due to the prevalence of working from home, this feature provides transparency to managers on the daily activity of the team: the workload of your agents at any given moment, how long they have been online and their current status (online or offline)
In the page header, you'll find the total number of agents online, agents offline, total assigned open tickets, and total unassigned open tickets. Feel free to use the filters in upper right-hand corner menu to narrow down the data range that you wan
This page will show you a table with agent names, their current status and how long they've been online, how many tickets they closed so far, how many sent messages, how many open tickets they're assigned to at the moment and those are divided then i