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Live Statistics

Live Statistics 101

This feature provides transparency on the team's daily activity: the current workload of your agents, how long they've been online, and their current status (online or offline). In the Live statistics dashboard, you'll find two pages - Overview and A

Live Statistics Overview

In the page header, you'll find the total number of agents online, agents offline, total assigned open tickets, and total unassigned open tickets. Feel free to use the filters in the upper right-hand corner to narrow down the data range that you want

Live Statistics Agents

This page will show you a table with agent names, their current status and how long they've been online, how many tickets they closed so far, how many sent messages, how many open tickets they're assigned to at the moment, and those are divided then