You can improve AI Agent’s performance and increase its ability to successfully automate tickets by reviewing the Optimize page. On the Optimize page, you can explore tickets grouped by intent (the reasons your customers contact you). For each intent
You can measure AI Agent’s support performance using Gorgias’ detailed reports. By looking at the AI Agent Support page in your Statistics, you can review how the AI scores in terms of First Response Time (FRT), CSAT, one-touch tickets and other key
Just like you would with human agents on your team, coaching and providing feedback is a critical part of improving AI Agent’s effectiveness. You can give feedback directly on the messages that AI Agent provides to customers in your tickets. When rev
Once you’ve set up AI Agent with knowledge from your Help Center or website, created Guidance and enabled Actions, you can use the test environment to try out AI Agent. The test environment is a controlled space where you can simulate real interactio
You can measure your Shopping Assistant’s performance using Gorgias’ detailed reports. By reviewing the Shopping Assistant report in your Statistics, you can review how effective your Shopper Assistant’s conversations have been based on key metrics l
AI Agent uses the instructions you provide in Guidance to understand how it should respond to specific scenarios with shoppers. Since AI Agent considers Guidance before any other knowledge source or action, it plays a big role in shaping the experien
