Train AI Agent
Skills explained
Skills give you control over how AI Agent handles specific types of conversations. Each skill bundles intents, instructions, and a knowledge toggle. Manage and improve AI Agent one conversation type at a time.
Create a new skill for AI Agent
Skills give you direct control over how AI Agent handles specific conversation types. Learn how to create a new skill — from a template or from scratch — and enable it to handle matching conversations.
Manage your skills
Once your skills are live, you can find them on the Skills page, edit them, enable or disable them, view their performance, restore previous versions, or delete them. Manage your skills as your business changes and AI Agent's coverage grows.
Best practices for writing skills
Well-written skills make AI Agent reliable. Learn how to choose which conversations to cover, write clear instructions AI Agent can follow, and test and troubleshoot a skill so it handles each request the way you intend.
Add your brand's content for AI Agent
Your brand's content is essential for AI Agent to respond to and resolve customer inquiries with confidence and accuracy. The more complete and in-depth your content is, the better AI Agent performs. You can add content from various sources, includin
Manage your product information for AI Agent
AI Agent uses information about your products to generate relevant, personalized answers and recommendations for shoppers, and to engage in conversations like a true product expert. You can make sure AI Agent has up-to-date and accurate information a
Coach AI Agent and give feedback to improve its responses
You can coach AI Agent by giving feedback on the tickets it answers. Your feedback helps AI Agent select the right knowledge sources to answer customer inquiries, and improves its ability to respond to similar questions in the future. Giving feedback
