Gorgias logo
Gorgias logo

All articles

Outlook (Microsoft 365)

Office365 Standalone

If you're using a Standalone Office365 email address, this guide will help you create a direct Outlook integration. You'll need to be logged into Gorgias as an Admin and be logged into the Office365 account you're trying to integrate. 1. Navigate to

Outlook as forwarding integration

This guide will help you to configure Outlook forwarding. Ensure you’re logged into your Gorgias account as an Admin and logged into the Outlook account you're trying to configure. Before you start, please Allow External Forwarding through Outlook as

Outlook Alias

This guide will help you to configure Outlook alias integrations in Gorgias. Ensure you’re logged into your Gorgias account as an Admin and logged into the Outlook account with alias(es) you're trying to configure. An alias is an alternative email ad

Outlook Shared

If you're using Shared Outlook, this guide will help you set up forwarding for it - you'll need to be logged into Gorgias as an Admin and be logged into the inbox of the Shared email address. 1. Navigate to Settings -> Channels -> Email. 2. Click on

Microsoft Exchange

If you're using Microsoft Exchange, this guide will help you create a forwarding integration. You'll need to be logged into Gorgias as an Admin and be logged into the email account you're trying to integrate. 1. Navigate to Settings -> Channels -> Em

Outlook (Microsoft 365) Email FAQs

Microsoft distributes its email service in two ways:. This is accessed through either a browser-based mail client (Outlook) or a desktop mail client (Outlook, Airmail, Apple Mail, etc.). All Microsoft email services will use the Outlook server. Every