Policies

Customer data & privacy

Your clients may enter sensitive information like credit card numbers or social security numbers into their messages - when these messages come into Gorgias, this information is automatically obfuscated/scrambled so your agents don't have access to i

GDPR requests

If a customer requests the deletion of their information from your account, we recommend taking immediate action to ensure compliance with GDPR laws - deleting their customer profile will also delete any customer data from Gorgias.

Gorgias Voice policy

When you create a phone number in Gorgias, we use Twilio — a third-party service provider — to create and host the number. When using a phone number in Gorgias, the content that passes through the service needs to abide by the Twilio Terms of Service