Quick Responses is a retired feature of Gorgias's Automate subscription, and is no longer supported.
On July 29, 2024 we began phasing out Quick Responses in favor of Flows. As of August 2024, Quick Responses are no longer available for Automate subscribers in Gorgias. We are sunsetting Quick Responses because it is now a redundant, outdated feature
Quick Responses allow you to create automated responses to customer questions, without engaging an agent. When they get a response, if the customer still requires help, a ticket is created for an agent to follow up.
1. Go to Automate -> your store -> Flows. 2. On the Flows page, select the Quick Responses tab. 2. Select Add Quick Response in the bottom left. 3. Enter the Button text (the prompt your customers will see) and the Response text (the content of the r
Customer interactions with Quick Responses are tracked and can be viewed in Statistics under Automate -> Overview -> Automated interactions by feature or Automate -> Performance by feature -> Quick Responses performance. By selecting Quick Responses
