Social media
Social Media: Connect Facebook and Instagram to Gorgias
Connect your Facebook page and Instagram business account to Gorgias so your team can manage social conversations, comments, mentions, and direct messages from the helpdesk.
WhatsApp 101
The Gorgias integration with WhatsApp allows you to manage WhatsApp messages as tickets, review and respond to them directly from your helpdesk, and link customer profiles for personalized support. The integration allows you to answer inbound custome
Troubleshooting Facebook and Instagram
Here you'll find solutions for the most common issues reported for the Facebook integration. 1. Go to Settings -> App Store -> My Apps -> Facebook, Messenger & Instagram -> your Facebook integration. 2. Click on the Reconnect button. Follow the steps
Instagram Direct Messages FAQs
I still can't turn on Instagram Direct Messages. What should I do?There are a number of reasons you may not have access to Instagram direct messages, despite meeting the follower count requirements.Issue 1: Error messages falsely states that the acco
