Gorgias logo
Gorgias logo

All articles

Auto-Close common Rule templatesUpdated 4 months ago

These Rules will automatically close and tag tickets.

General

Automatic OOO replies

Use case: Automatically close tickets that are automated out-of-office replies.

Example:

Non-support tickets

Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify when an order is placed or from Paypal when a payment is made, etc.

You can further customize this Rule by adding to the list of customer emails or replacing/adding to the list of ticket subjects.

Example:


Social Media

IG Story Mention

Use case: Automatically close all instagram DMs that are mention notifications.

Example:


Social comments

Use caseAutomatically close all social media comments that don't need attention.

Example:


Instagram Giveaway

Use case: Automatically close tickets that are Instagram comments on giveaway/promo posts.

Example:


No-reply/Thanks 

Use case: Automatically close non-support-related tickets that don't need human attention.

Example:

Was this article helpful?
Yes
No