Auto-Close common Rule templatesUpdated a year ago
These Rules will automatically close and tag tickets.
General
Automatic OOO replies
Use case: Automatically close tickets that are automated out-of-office replies.
Example:
Non-support tickets
Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify when an order is placed or from Paypal when a payment is made, etc.
You can further customize this Rule by adding to the list of customer emails or replacing/adding to the list of ticket subjects.
Example:
Social Media
IG Story Mention
Use case: Automatically close all instagram DMs that are mention notifications.
Example:
Social comments
Use case: Automatically close all social media comments that don't need attention.
Example:
Instagram Giveaway
Use case: Automatically close tickets that are Instagram comments on giveaway/promo posts.
Example:
No-reply/Thanks
Use case: Automatically close non-support-related tickets that don't need human attention.
Example:
