Gorgias logo
Gorgias logo

All articles

Rules

Categories

Rule templates

5 articles
Rule best practices

5 articles
Rule Glossary

7 articles
Autoresponder Rules

5 articles

Articles

Rules 101

Rules allow you to perform actions on tickets based on custom triggers to automate repetitive tasks, such as tagging tickets or responding to common questions. Rules Masterclass. Once you create a Rule, the first two parts will be WHEN something, THE

Rules FAQs

There can be several reasons why your rule is not performing as expected. Some of the most common ones are listed here.In what order are rules executed?Rules execution order is determined by two things, the "trigger" and the position of the rule in t

Set up a Rule

Rules allow you to perform actions on tickets when something happens in Gorgias. If you want to automate repetitive tasks, such as tagging tickets or responding to common questions, you're in the right place! How it worksTo get started, here's a help

In-ticket suggestions

The system recommends applying or installing managed auto-responders to your agents, if applicable, based on our machine learning system. They're able to preview the behavior of a suggested Rule before choosing to install it and/or apply it - it's a

Subject line Rules for the Help Center Contact Form

You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines. Here's an example of an auto-tag Rule based on a custom Contact Form subject line:. You can h