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Rules 101
Rules allow you to perform actions on tickets based on custom triggers to automate repetitive tasks, such as tagging tickets or responding to common questions. Rules Masterclass. Once you create a Rule, the first two parts will be WHEN something, THE
Rules FAQs
There can be several reasons why your rule is not performing as expected. Some of the most common ones are listed here.In what order are rules executed?Rules execution order is determined by two things, the "trigger" and the position of the rule in t
Set up a Rule
Rules allow you to perform actions on tickets when something happens in Gorgias. If you want to automate repetitive tasks, such as tagging tickets or responding to common questions, you're in the right place! How it worksTo get started, here's a help
Subject line Rules for the Help Center Contact Form
You can customize Help Center Contact Form subject lines and create Rules to auto-tag and auto-assign certain tickets based on the customized subject lines. Here's an example of an auto-tag Rule based on a custom Contact Form subject line:You can hav
Auto-close Spam emails
This Rule will take care of all tickets created by non-support-related emails, closing and tagging them so that they're sorted into appropriate Views. You can further modify the Rule by adjusting the Email exclusion list and the Always apply list to
