Rule templates
Create a rule from a template
Rules allow you to automate actions on the tickets in your helpdesk that meet specific conditions. You can create a custom rule for your team's unique processes, or get started with a rule template. If you just joined Gorgias, you already have two de
More templates for common Rules 101
In this section, you can find a collection of commonly used Rules including use cases, functions, and screenshots showing example names, messages, variables, and Actions. Check out our articles for the three main groups of Rule templates:
Auto-Close common Rule templates
These Rules will automatically close and tag tickets. Use case: Automatically close tickets that are automated out-of-office replies. Example:. Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify w
Auto-Tag common Rule templates
These Rules will automatically tag tickets. Use case: Automatically tag tickets based on their topic. Example:. Use case: Automatically tag tickets based on their topic. This Rule uses Shopify data to determine if a customer meets your VIP criteria.
Auto-Reply common Rule templates
These Rules will automatically reply to and tag tickets. Use case: Automatically replies to new Email tickets. Example:. Use case: Automatically replies to new emails received outside business hours. Example:. Use case: Automatically respond to order
