Rule templates
Create a rule from a template
Rules allow you to automate actions on the tickets in your helpdesk that meet specific conditions. You can create a custom rule for your team's unique processes, or get started with a rule template. If you just joined Gorgias, you already have two de
More templates for common Rules 101
In this section, you can find a collection of commonly used Rules including use cases, functions, and screenshots showing example names, messages, variables, and Actions. Rules, Views, and Macros webinar. Check out our articles for the three main gro
Auto-Close common Rule templates
These Rules will automatically close and tag tickets. Use case: Automatically close tickets that are automated out-of-office replies. Example:. Use case: Automatically close tickets that aren't genuine support inquiries - notifications from Shopify w
Auto-Tag common Rule templates
These Rules will automatically tag tickets. Use case: Automatically tag tickets based on their topic. Example:. Use case: Automatically tag tickets based on their topic. This Rule uses Shopify data to determine if a customer meets your VIP criteria.
Auto-Reply common Rule templates
These Rules will automatically reply to and tag tickets. Use case: Automatically replies to new Email tickets. Example:. Use case: Automatically replies to new emails received outside business hours. Example:. Use case: Automatically respond to order
