Automate return request emails

This Rule requires an active Automate subscription to use. It is only supported on stores that use Shopify, BigCommerce or Magento.

The Return Email Autoresponder Rule template will automate emails with the return/request intent with a return provider integration so, you'll be able to respond to return-related requests via email if you have a return portal available.

You can install this feature with one click and add your return portal’s URL, Gorgias will detect a ticket with a return/request intent, and the autoresponder will trigger automatically.

We only allow one instance/return portal per account.

Steps

You need to have a return portal provider in place to use this feature (Loop, Returnly, etc.).

1. Go to Settings -> Productivity -> Rules.

2. Click on Create Rule in the top right corner.

3. Under Autoresponders, choose the Automate return request emails autoresponder.

4. Choose to create a matching View if you'd like and click on Install Rule.

5. Input your Return portal URL (if you're looking to choose a Return Portal App, you can check our app store for ideas), review the auto-responder message, or exclude some emails from the autoresponder.

6. After you've reviewed your Rule, click on Update Rule in the bottom left corner.

Automate return request emailsUpdated 2 months ago

Steps