Automate return request emails (deprecated)Updated a day ago

Deprecated: Autoresponder Rules are no longer available for any new Gorgias accounts created after September 2024. If you created your Gorgias account before September 2024, you can use Autoresponder Rules until January 30, 2026. After this date, the feature will stop working. Brands with Shopify stores should use AI Agent to automate responses instead.

The Return Email Autoresponder Rule template will automate emails with the return/request intent with a return provider integration so, you'll be able to respond to return-related requests via email if you have a return portal available.

You can install this feature with one click and add your return portal’s URL, Gorgias will detect a ticket with a return/request intent, and the autoresponder will trigger automatically.

We only allow one instance/return portal per account.

Requirements

You must have a return portal provider (like Loop Returns or Returnly) to use this feature
You must have an active AI Agent subscription to use Autoresponder Rules
You must have Lead, Admin or Owner permissions to manage Rules
Automate return request emails is supported on Shopify, BigCommerce and Magento stores

Steps

1. Go to Settings -> Productivity -> Rules.

2. Click on Create Rule in the top right corner.

3. Under Autoresponders, choose the Automate return request emails autoresponder.

4. Choose to create a matching View if you'd like and click on Install Rule.

5. Input your Return portal URL (if you're looking to choose a Return Portal App, you can check our app store for ideas), review the auto-responder message, or exclude some emails from the autoresponder.

6. After you've reviewed your Rule, click on Update Rule in the bottom left corner.

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