Autoresponder Rules 101 (deprecated)Updated 4 days ago

Deprecated: Autoresponder Rules are no longer available for any new Gorgias accounts created after September 2024. If you created your Gorgias account before September 2024, you can use Autoresponder Rules until January 30, 2026. After this date, the feature will stop working. Brands with Shopify stores should use AI Agent to automate responses instead.

Autoresponders are Rules that use AI technology to deflect and resolve tickets. They don't need code or setup and can be installed directly from the library.

Requirements

You must have an active AI Agent subscription to use Autoresponder Rules
You must have Lead, Admin or Owner permissions to manage Rules
Autoresponder Rules are available for Shopify, BigCommerce and Magento stores (with the exception of Send tracking information Rule, which is only supported on Shopify)

Enabling Autoresponder Rules

To access the Rule Templates tab, navigate to Settings → Rules, and click on Create Rule - from there you'll be able to see the list of Autoresponders.

To install them, simply select a Rule, edit it as you'd like, and click on Update Rule. You can also create a new View from the selected Rule automatically.

You can open the Affected tickets tab or click on View Tickets Closed By Rule to see the exact impact of your new Rule on your ticket handling.

You can also exclude certain emails where you don't want this Rule applied by adding them to the Email exclusion list or vice versa - add email addresses that the Rule should always apply to by filling in the Always apply list.

Once you're happy with the setup, click on Update Rule.

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