Available phone numbers on GorgiasUpdated 4 hours ago
You can acquire and use phone numbers to communicate with customers on Gorgias. The availability of phone numbers varies by country, phone number type, and capabilities like Voice, SMS and MMS.
Once you have a phone number, you can enable Voice, SMS and WhatsApp to communicate with customers (requires Voice or SMS add-on with your subscription).
In this article you’ll learn about:
- Available phone number types
- Available phone numbers by country
- Support for Voice, SMS and MMS capabilities
Available phone number types
Within each country, there are different types of phone numbers, each their own purpose and capabilities. Not every country offers all types of phone numbers. See available phone numbers by country for details.
Here’s a brief overview of the different phone number types:
- Local (geographic) are numbers assigned to a specific geographic region or city. For example, London, New York or Toronto. These numbers are typically used by local businesses.
- National numbers are not region-specific. They are designed to be reachable across an entire country at the same cost. Since these numbers are not tied to a specific location, the geodata for a national number is usually listed as the country on incoming calls.
- Mobile numbers are assigned by country in specific ranges so that they can be easily distinguished from local numbers. Mobile numbers are not available for every country.
- Toll-free numbers are free of charge to call from the caller's side. The receiving party pays charges on behalf of their customer to receive calls. Toll-free numbers are available in ranges (for example +1-888-XXX-XXXX). They are typically only reachable within the country where they are located.
Available phone numbers by country
You can create phone numbers in Gorgias for a variety of different countries.
Phone numbers for some countries can be created directly in Gorgias without any waiting period (go to Settings > Phone numbers > Add a phone number). In the list below, these numbers are marked with *self-serve in app
.
For a number of other countries, you must submit a request to get a phone number. Gorgias needs to acquire these numbers on your behalf, typically within 1-2 weeks. To comply with local regulations, you may be required to submit accompanying documentation in the form of a business registration excerpt or a copy of government-issued ID.
You can find documentation requirements for each country using Twilio’s Regulatory Country Guide. Our team will help you identify what documentation is required and submit it on your behalf.
Review the following list of countries to see which phone numbers you can acquire through Gorgias.
🇦🇺 Australia
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local*self-serve in app | Not supported | Create this phone number in Gorgias |
Mobile | Yes — can send and receive SMS/MMS messages | Request this phone number |
🇦🇹 Austria
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
National | Not supported | Request this phone number |
Mobile | Yes — you can send and receive SMS messages | Request this phone number |
🇧🇪 Belgium
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
Mobile | Yes — can send and receive SMS messages | Request this phone number |
🇧🇷 Brazil
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
National | Not supported | Request this phone number |
Mobile | Yes — can send and receive SMS messages | Request this phone number |
🇨🇦 Canada
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local*self-serve in app | Yes — can send and receive SMS/MMS messages | Create this phone number in Gorgias |
Toll-free*self-serve in app | Yes — can send and receive SMS/MMS messages | Create this phone number in Gorgias |
🇨🇿 Czech Republic
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Create this phone number in Gorgias |
National*self-serve in app | Not supported | Create this phone number in Gorgias |
🇩🇰 Denmark
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
🇫🇮 Finland
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
Mobile*self-serve in app | Yes — can send and receive SMS messages | Create this phone number in Gorgias |
🇫🇷 France
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
National | Not supported | Request this phone number |
Mobile | Yes — can send and receive SMS messages | Request this phone number |
🇩🇪 Germany
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
Mobile | Yes — can send and receive SMS messages | Request this phone number |
🇭🇰 Hong Kong
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
National | Not supported | Request this phone number |
🇭🇺 Hungary
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
🇮🇪 Ireland
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local*self-serve in app | Not supported | Create this phone number in Gorgias |
🇮🇱 Israel
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local*self-serve in app | Not supported | Create this phone number in Gorgias |
National*self-serve in app | Not supported | Create this phone number in Gorgias |
🇮🇹 Italy
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
🇯🇵 Japan
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
National | Not supported | Request this phone number |
🇱🇺 Luxembourg
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
🇲🇽 Mexico
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
🇳🇱 Netherlands
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
National | Not supported | Request this phone number |
Mobile*self-serve in app | Yes — can send and receive SMS messages | Create this phone number in Gorgias |
🇳🇿 New Zealand
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
🇳🇴 Norway
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
🇵🇱 Poland
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
Mobile | Yes — can send and receive SMS messages | Request this phone number |
🇵🇹 Portugal
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
National | Not supported | Request this phone number |
🇷🇴 Romania
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
National | Not supported | Request this phone number |
🇪🇸 Spain
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
Mobile | Yes — can send and receive SMS messages | Request this phone number |
🇸🇪 Sweden
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
National | Not supported | Request this phone number |
Mobile*self-serve in app | Yes — can send and receive SMS messages | Create this phone number in Gorgias |
🇿🇦 South Africa
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
National | Not supported | Request this phone number |
Mobile | Yes — can send and receive SMS messages | Request this phone number |
🇬🇧 United Kingdom
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local | Not supported | Request this phone number |
National | Not supported | Request this phone number |
Mobile | Yes — can send and receive SMS messages | Request this phone number |
🇺🇸 United States
Phone number types | SMS or MMS compatible? | How to acquire |
---|---|---|
Local*self-serve in app | Yes — can send and receive SMS/MMS messages | Create this phone number in Gorgias |
Toll-free*self-serve in app | Yes — can send and receive SMS/MMS messages | Create this phone number in Gorgias |
Support for Voice, SMS and MMS capabilities
When you create a phone number in Gorgias, you can enable Voice and messaging capabilities to communicate with customers.
However, not all phone numbers are able to support Voice, SMS or MMS capabilities. Below we explain what capabilities you can expect from phone number types in different countries.
SMS and MMS messages
- 🇨🇦 Canada & 🇺🇸 United States → local and toll-free numbers can send and receive SMS/MMS messages
- 🇦🇺 Australia → mobile numbers can send and receive SMS/MMS messages
- 🌐 All other countries → mobile numbers can send and receive SMS messages
Voice calls
- 🇪🇸 Spain & 🇸🇪 Sweden → mobile numbers cannot make Voice calls (SMS only)
- 🌐 All other countries → all phone number types can make and receive Voice calls