Manage whether chat is visible to customersUpdated 9 days ago
Once you install a chat integration, a chat widget appears on the store or website you installed it to. You can control exactly when it's visible to your customers without needing to uninstall anything by managing the chat's visibility settings. These settings are on the Preferences tab for each chat integration.
Requirements
- Available on all Helpdesk plans
- The account owner and admins can manage chat settings
Control where your chat appears
The Visibility options section on the Preferences tab has three toggles. Each one is off by default.
- From your helpdesk, click the Settings icon in the bottom-left corner.
- In the menu, locate Channels, then select Chat.
- Select a chat integration from the list.
- Click the Preferences tab at the top of the screen.
- Scroll to Visibility options, then toggle the settings you'd like to apply.
- Click Save Changes.
Hide chat
Turn this on to temporarily remove the chat widget from your website, without uninstalling it. This setting is useful if your team can't handle the incoming chat volume and you need to temporarily prevent customers from starting new chats.
Hide outside of business hours
Turn this on to hide the widget when your team is outside their scheduled hours. During business hours, the widget displays normally. This setting only has an effect if you've configured business hours for your helpdesk, or for the specific integration. If you haven't, the widget will always appear regardless of this toggle.
Hide on mobile
Turn this on to hide the chat widget on mobile devices. Customers visiting your site on a desktop or tablet will still see the widget; customers on mobile won't.
