Configure Track Order option

The Track Order option allows customers to view the journey of their shipped item, including time and date stamps for when the order was placed, confirmed, shipped, and the destination address. The information is updated in real-time, directly pulled from Shopify.

Shoppers can also report any issues they're having from the tracking screen.

Steps

Go to Settings > Order Management
- If you have more than one ecommerce store connected to Gorgias, use the dropdown menu in the top right-hand corner to switch between stores
Enable Track Order using the toggle
Select Track Order to create a custom message when shoppers track their orders
- We recommend using this message to remind shoppers of your expected shipping timeframes
Select Save Changes

Order Management settings in Gorgias, highlighting the Track order scenario. The section titled “Response for unfulfilled orders” allows customization of messages shown to customers tracking orders that have not yet shipped. A text box contains the message: “Your order is being picked and packed. Shipping takes an average of 3-5 business days.” The “Save Changes” button is disabled.

Configure Track Order optionUpdated 21 days ago

Steps