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Order Management
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Order Management 101
Order Management allows your customers to check their order status, tracking number, and shipping information, as well as create templated tickets when reporting order issues.
Configure Track Order option
The Track Order option allows customers to view the journey of their shipped item - time/date stamps for events such as when the order was placed, confirmed, and shipped, and the destination address - in real-time (pulled directly from Shopify). Cust
Configure Cancel Order option
The Cancel Order option allows customers to submit a request to cancel an order (order information is pulled directly from Shopify). 1. Go to Automate -> your store -> Order Management. 2. Enable or disable the option using the toggle. 3. Click Cance
Order statuses and possible shopper actions
This guide will cover all currently supported shipment statuses in our Order Management portal feature and actions accessible by shoppers depending on the presented status. Here's an example of where the shipment status will be visible on the portal
