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Order Management
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Order Management 101
Order Management allows your customers to check their order status, tracking number, and shipping information, as well as create templated tickets when reporting order issues.
Configure Track Order option
The Track Order option allows customers to view the journey of their shipped item, including time and date stamps for when the order was placed, confirmed, shipped, and the destination address. The information is updated in real-time, directly pulled
Configure Cancel Order option
The Cancel Order option allows customers to submit a request to cancel an order (order information is pulled directly from Shopify). You can preview the Cancel Order experience by clicking on the preview on the right-hand side. To view the preview in
Order statuses and possible shopper actions
This guide will cover all currently supported shipment statuses in our Order Management portal feature and actions accessible by shoppers depending on the presented status. Here's an example of where the shipment status will be visible on the portal
