Gorgias logo
Gorgias logo

All articles

Order Management


Return Flow

4 articles
Report order issue

3 articles


Order Management 101

Order Management allows your customers to check their order status, tracking number, and shipping information, as well as create templated tickets when reporting order issues.

Configure Track Order option

The Track Order option allows customers to view the journey of their shipped item - time/date stamps for events such as when the order was placed, confirmed, and shipped, and the destination address - in real-time (pulled directly from Shopify). Cust

Configure Cancel Order option

The Cancel Order option allows customers to submit a request to cancel an order (order information is pulled directly from Shopify). 1. Go to Automate -> your store -> Order Management. 2. Enable or disable the option using the toggle. 3. Click Cance