Using URL query parametersUpdated a month ago

You can configure the Chat behavior with URL query parameters to share links with your customers - when a customer clicks the link, the specified page will load and the Chat will perform the desired behavior.

You can also use several of these parameters simultaneously: If you, for example, want to open the Chat automatically, and also set the default page as conversation, and pre-fill the user message with "Hello", you can combine all the parameters in a single URL by separating them with an &.

So the URL would be www.my-store.com?gs_open_chat&gs_chat_page=conversation&gs_chat_message=Hello.